Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Benefits
401(k) with Company Match
Medical insurance
Flexible spending account
Paid parental leave
company provided life insurance
Voluntary time away
voluntary life insurance
short-term disability
long-term disability
Health Reimbursement Account
Employee assistance program
Health Savings Account with Company Match
Identity Theft Protection
TriCare supplemental medical
Legal Assistance
Dental Insurance
Pet insurance
Vision Insurance
supplemental health insurance
Commuter spending account
Corporate discounts
Dependent care spending account
Paid Time Off
Designated holidays
Job Description
Modern Aviation is a reputable aviation services company operating in Wilmington, North Carolina, dedicated to providing exceptional ground handling and customer service support at ILM Airport. Known for its commitment to operational excellence and customer satisfaction, Modern Aviation supports a wide range of aviation clients including commercial airlines, private jets, and cargo carriers. The company is recognized for fostering a positive, professional working environment where safety, compliance, and teamwork are paramount. This established employer values diversity and inclusivity, ensuring equal employment opportunities in compliance with federal regulations.
The role of Supervisor, Cargo at Modern Aviation offers a compelling opportunity fo... Show More
The role of Supervisor, Cargo at Modern Aviation offers a compelling opportunity fo... Show More
Job Requirements
- Previous supervisory experience preferred
- High school diploma or GED required
- Associate degree in aviation or business-related field preferred
- Prior aviation, warehouse, cargo, or ramp experience preferred
- Familiarity with unit load devices a plus
- Knowledge of IATA and ICAO regulations preferred
- Valid driver's license required
- Ability to pass airport security background check
- Ability to read, write, and understand English
- Ability to pass background check and drug screen
- Flexible availability including nights, weekends, and holidays
Job Qualifications
- Be well organized and ensure smooth and efficient operations
- Be able to multi-task effectively
- Possess strong written, verbal, and radio communication skills
- Understand phonetic alphabet and aviation acronyms
- Maintain positive working relationships with teammates
- Have customer service or line service experience
- Be ready to learn and apply safety procedures
- Be comfortable using computer software and point of sale systems
- Thrive under pressure and stay calm and focused
- Make sound operational decisions when necessary
Job Duties
- Lead and support a team of cargo handlers, setting the standard for professionalism and service excellence
- Coordinate scheduled operations, delegate tasks effectively, and resolve challenges in real time
- Collaborate closely with leadership to respond promptly to customer inquiries and service requests, escalating issues as needed
- Monitor performance of ground handling team members
- Meet, greet, and welcome passengers and flight crews on the aircraft parking ramp
- Operate heavy equipment such as belt loaders, k-loaders, deice trucks
- Build, load, and secure LD7 and other unit load device containers according to airline load plans
- Stage, sort, and label cargo for build-up or break-down activities
- Ensure cargo security and conduct dangerous goods and hazardous material checks
- Verify airway bills, manifests, and cargo documentation for accuracy
- Marshal aircraft in and out of position
- Follow TSA, FAA, IS-BAH, DOT, and OSHA regulations and safety protocols
- Escort customer vehicles on and off the airfield when necessary
- Support flight crews with service needs including baggage and transportation assistance
- Direct flight crews to terminal for fuel or service orders
- Assist flight crews with departure preparation and follow up to ensure completed service orders
- Load and offload luggage from baggage carts, vehicles, and aircraft
- Partner with teammates when not servicing customers
- Thank customers and promote repeat business
- Champion best practices to provide excellent customer service
- Assume additional responsibilities to support evolving business objectives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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