Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.00 - $30.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
paid leave
Tuition Reimbursement
Employee Discounts
Job Description
NBCUniversal is a globally recognized leader in the media and entertainment industry, delivering exceptional content and experiences through its diverse portfolio of film, television, and streaming platforms. With premier brands such as NBC, NBC News, NBC Sports, Telemundo, Bravo, and Peacock, the company reaches millions worldwide with high-quality entertainment and news. NBCUniversal also operates major film and television studios including Universal Pictures, DreamWorks Animation, and Focus Features, ensuring a steady stream of premier programming. Additionally, the company manages world-renowned theme parks and experiences like Universal Orlando Resort and Universal Studios Hollywood, creating memorable entertainment destinations for guests of all ages.... Show More
Job Requirements
- Minimum 2 years of operations management experience in the theme park or hospitality industry
- Must be available to work weekends, holidays, and nights as required
- Must have excellent written and verbal communication skills
- Must be proficiency in Microsoft programs such as Word and Excel
- This position is required to be performed full-time from an NBCUniversal-designated worksite
Job Qualifications
- Minimum 2 years of operations management experience in the theme park or hospitality industry, including Guest service experience (preferred)
- Bachelor’s degree in Business, Operations, or Hospitality is highly preferred
- Proven ability to work well under pressure, meet tight deadlines, and manage multiple projects simultaneously
- Excellent communication skills
- Experience managing in a union environment
- Strong interpersonal and analytical skills
- Proactive thinker and self-starter
- Strong Guest service experience with conflict resolution skills
- Theme Park experience is highly preferred
- Ability to prioritize workload and multi-task in a fast-paced environment
- Demonstrates sound judgment and independent thinking, as well as the ability to troubleshoot and problem-solve in real time
- Detail-oriented and organized, with the ability to work seamlessly within a broader team to achieve desired results
Job Duties
- Responsible for the growth and development of Leads
- supervises the daily operation of the attraction in a Duty Management capacity
- maintains a strong focus on safety and positive internal and external Guest service
- maintains operational efficiency of the attraction during park hours and seasonal/special events, including assisting management in developing plans for high efficiency and low wait times through active participation in managing Guest flow experience
- helps ensure the artistic and thematic integrity of the attraction
- supports the Scheduling department by reviewing Team Member schedules weekly
- ensures the department understands and follows all company policies and procedures
- manages crisis situations, including Guest and Team Member medical/emergency incidents
- investigates incidents, including Team Member and Guest complaints
- advocates for active participation in all safety programs, including forming partnerships with the Environmental Health and Safety group
- supports Team Member and Guest satisfaction programs and ensure staff understands their importance
- ensures collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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