Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,000.00 - $46,000.00
Work Schedule
Rotating Shifts
Benefits
Employee flight privileges
Training and development programs
Health Insurance
Life insurance
Job Description
Envoy Air is a well-established regional airline and a wholly owned subsidiary of American Airlines Group, dedicated to delivering exceptional regional flight service under the American Eagle brand. Founded in 1998 through the merger of several smaller regional carriers, Envoy Air has grown to be one of the largest regional airlines globally. Headquartered in Irving, Texas, Envoy operates key hubs in Dallas/Fort Worth, Chicago, and Miami, alongside a significant ground handling operation located in Los Angeles. The company is committed to providing a stable and secure work environment, fostering employee development, and ensuring outstanding service to customers across its vast... Show More
Job Requirements
- Minimum age 18
- high school diploma or GED equivalent
- possess a valid, unexpired and unsuspended REAL ID-compliant state driver’s license
- ability to carry, bend, lift and turn with bags weighing up to 75 lbs
- ability to work rotating shifts including nights, holidays, weekends, days off and report to work on a regular and timely basis
- flexibility to work additional hours beyond the regular shift on short notice
- must be able to perform duties in various weather conditions and time constraints
- ability to read, write, speak and understand English
- possess legal right to work in the United States
Job Qualifications
- Minimum age 18
- high school diploma or GED equivalent
- possess a valid, unexpired and unsuspended REAL ID-compliant state driver’s license
- ability to carry, bend, lift and turn with bags weighing up to 75 lbs
- ability to work rotating shifts including nights, holidays, weekends, days off and report to work on a regular and timely basis
- flexibility to work additional hours beyond the regular shift on short notice
- ability to perform duties in various weather conditions and time constraints
- ability to read, write, speak and understand English
- possess legal right to work in the United States
- minimum of one year of customer service experience preferred
- previous airline experience and knowledge of airline ticketing systems and ramp operations preferred
Job Duties
- Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability
- ensure adequate operational coverage
- responsible for scheduling and manpower utilization
- maintain a safe, dependable and consistent operation
- conduct Agent observations
- schedule and administer local training including new hire training
- investigates and resolves operational issues as well as customer service issues
- will be provided company uniforms and must adhere to uniform policy
- participates on operational conference calls, station audits and prepares various reports
- maintains records such as time and attendance, personnel files and performance
- supervisors perform Station Agent work as required including greeting passengers and providing check-in and ticketing
- use reservation/ticketing software to rebook itineraries, issue boarding passes, and collect fees
- inform passengers about their trips and belongings
- guide and direct incoming and outgoing aircraft on the taxiway
- load, unload, sort, and transfer passenger baggage, cargo/freight, and company materials
- operate ground equipment such as tugs, belt loaders, and bag carts
- collaborate with the internal team to ensure a safe and on-time departure
- may clean the interior of aircraft and work in the Baggage Service Office to track baggage location
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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