Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,970.80 - $92,853.20
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Life insurance
accident insurance
Disability insurance
Parental leave
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401(k)
flight privileges
Job Description
United Airlines stands as a leading global airline, connecting millions of passengers to destinations worldwide through an extensive route network. Renowned for its commitment to exceptional service and operational excellence, United Airlines offers a dynamic workplace where employees can grow their careers while contributing to a company dedicated to innovation and customer satisfaction. With a focus on diversity and inclusion, United Airlines fosters an environment that values safety, teamwork, and continuous improvement across all levels of its operations. The company offers competitive base salaries, bonus opportunities, and comprehensive benefits including medical, dental, vision, life, accident and disability coverage, along with... Show More
Job Requirements
- High school diploma or equivalent
- Experience leading and influencing a team
- Customer service experience
- Strong written and oral communication skills
- Conflict resolution and decision making
- Experience supervising union personnel a plus
- Proficient in IT systems and common software
- Business acumen and continuous improvement
- Customer focus
- Conflict resolution
- Accountability
- Teamwork
- Engagement and motivation
- Safety orientation
- Planning and multi-tasking
- Ability to ensure front line co-workers deliver on service, performance and safety objectives
- Knowledge of operational performance metrics
- Experience managing controllable expenses
- Ability to generate revenue through upselling
- Understanding of front line and safety performance
- Capacity to serve as first responder for co-worker and customer issues
- Skills in improving union relations within contractual language
Job Qualifications
- High school diploma or equivalent
- Experience leading and influencing a team with customer service experience
- Strong written and oral communication skills
- Conflict resolution and decision-making abilities with leadership experience
- Proficient with IT systems and common software
- Business acumen and continuous improvement mindset
- Knowledge of safety procedures and team motivation
- Experience supervising union personnel is a plus
- Ability to ensure compliance with company guidelines and union agreements
- Planning and multi-tasking skills
Job Duties
- Lead and develop front-line co-workers to deliver excellent customer service and consistent operational quality
- Monitor team, zone, or cell performance and take necessary actions to meet daily goals
- Conduct performance dialogues reviewing metrics, performance boards, and issues boards
- Engage in continuous improvement and standard work processes
- Provide coaching, feedback, and recognition to front-line co-workers
- Address performance issues and lead behavior change initiatives
- Communicate priorities effectively to ensure operational continuity across shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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