Supervisor - Airport Operations

Pittsburgh, PA, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $75,970.80 - $92,853.20

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

accident insurance

Disability insurance

Parental leave

Employee assistance program

Commuter Benefits

Paid holidays

Paid Time Off

401(k) retirement plan

flight privileges

Job Description

United Airlines is a globally recognized airline company known for its extensive route network connecting airports around the entire world. As one of the leading airlines, United Airlines is committed to providing exceptional customer service, operational excellence, and innovative travel experiences. The company values career growth, health and wellness, and building meaningful connections with both employees and customers. It is dedicated to fostering an inclusive and diverse workforce, offering competitive compensation, and a range of benefits designed to support its team members' personal and professional goals.

The United Airlines Airport Operations Supervisor is a key leadership role focused on... Show More

Job Requirements

High school diploma or equivalent
experience leading and influencing a team
customer service experience
strong written and oral communication skills
conflict resolution skills
decision making abilities
ability to lead
experience supervising union personnel is a plus
proficiency in IT systems and common software
knowledge of business acumen and continuous improvement
customer focus
accountability
teamwork
engagement and motivation capabilities
safety orientation
planning and multi-tasking skills
ensure front-line co-workers deliver on service, performance and safety objectives
knowledge of operational performance metrics
controllable expense management
revenue generation awareness
front-line performance monitoring
safety performance understanding
ability to serve as first responder for co-worker and customer issues
ability to improve union relations within contractual language

Job Qualifications

High school diploma or equivalent
experience leading and influencing a team and customer service experience
strong written and oral communication skills
conflict resolution and decision making abilities with leadership skills
experience supervising union personnel is a plus
proficient in IT systems and common software appropriate to work group
business acumen and continuous improvement mindset
customer focus
accountability
teamwork
engagement and motivation skills
safety orientation
planning and multi-tasking abilities

Job Duties

Engage front-line co-workers to deliver excellent customer service and an on-time quality product
engage and recognize external customers
monitor front-line co-worker behavior with customers to ensure consistency and compliance with company guidelines
monitor the performance of a team, zone or cell and take necessary actions to meet daily goals
assess and delegate appropriate work tasks to service directors, leads, and pursers
identify issues and engage in structured problem solving to assist front-line co-workers
conduct trend analyses, review key metrics, and lead performance dialogues
develop and implement standard work and continuous improvement processes
set performance expectations with co-workers
provide regular coaching, feedback, and recognition
develop skills of front-line co-workers through performance coaching
communicate effectively for continuity across shifts
serve as a subject matter expert on service and procedures
develop action plans to affect behavior change
provide technical guidance and interpret company guidelines and union agreements
identify and address corrective actions timely
conduct routine investigations into work-related issues
recognize and document excellent performance
partner with vendor supervisors to address shared goals
participate in review boards
confront and address inappropriate behavior and performance issues
complete mandatory regulatory and company documentation
document performance issues
attend meetings and participate in projects
follow up on email and voicemail communications

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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