Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Paid Time Off
Paid training
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Referral Bonus
Incentive rewards
Employee parking
career growth
Job Description
Maximus Global Services (MGS) is a leading provider of aviation services, operating at various major airports across the United States including Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta. With a mission to "Experience the difference of our people serving your people through leadership, innovation, and partnership," MGS is dedicated to delivering exceptional service through its committed workforce and innovative operations. The company prides itself on fostering strong partnerships with airport authorities and airlines while maintaining high standards of safety, efficiency, and customer satisfaction.
Maximus Global Services offers a dynamic and supportive work environment for its employees, emphasizing career growth a... Show More
Maximus Global Services offers a dynamic and supportive work environment for its employees, emphasizing career growth a... Show More
Job Requirements
- Must have a high school diploma or GED
- 2-3 years customer service experience at airport or similar entities
- Exceptional customer service and communication skills
- Ability to read, write and speak English and/or Spanish
- Must pass background investigation
- Good knowledge of management practices and principles
- Ability to handle high volume public pressure
- Ability to bend, push, and lift up to 70 pounds regularly
- Must be at least 18 years old
- Willingness to work non-standard hours including evenings, weekends, and holidays
Job Qualifications
- High school diploma or GED
- 2-3 years experience in customer service at airports or similar entities
- Good working knowledge of management practices and principles
- Exceptional communication skills both verbal and written
- Ability to handle high volume general public scenarios
- Proficient in English and/or Spanish
- Critical thinking skills with quick decision-making ability
- Honest, dependable, committed, and a team player
- Leadership and customer service oriented
- Ability to work non-standard shifts including evenings, weekends, and holidays
Job Duties
- Plan and prepare operations at least one day in advance including wheelchair count and flight status
- Deliver plans and assignments to the team before operations start
- Prepare and complete daily operation reports
- Ensure all employees follow security procedures of TSA, CBP and other airport authorities
- Update Leads, Coordinators, and personnel on operational changes and irregularities
- Conduct weekly visits to airline management to ensure service standards
- Address issues involving personnel, operations, and clients
- Perform weekly control and inventory reports of equipment including wheelchairs
- Ensure personnel training is current and up-to-date
- Communicate operational irregularities and requests to management
- Deliver detailed end-of-shift reports to management with operational recap
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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