Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
flexible scheduling
retirement savings plan
Job Description
Legends Global is a leading global partner known for elevating the live event and venue experience across the world. With operations at over 450 venues hosting more than 20,000 events annually and welcoming 165 million guests, Legends Global delivers exceptional, fully integrated premium services. These services encompass areas such as feasibility and consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and booking of world-class live events. The company maintains a culture rooted in respect, ambitious thinking, collaboration, and bold action. Legends Global fosters an inclusive environment where team members can authentically express themselves, contribute meaningfully, and develop their careers.... Show More
Job Requirements
- Strong supervisory and leadership skills with the ability to direct motivate and support a front-line hospitality team in a premium environment
- Excellent guest service and interpersonal skills with the ability to engage professionally with suite holders VIPs and diverse guest groups
- Strong organizational and time-management skills with the ability to oversee multiple suites and issues simultaneously
- Effective problem-solving and conflict-resolution skills including sound judgment in sensitive guest situations
- Clear confident verbal communication skills for pre-shift briefings in-the-moment coaching and guest interaction
- Comfort using POS and suite event management systems as well as basic office applications to support operations and documentation
Job Qualifications
- Previous supervisory or lead experience in suites premium hospitality catering or fine dining
- Experience working in a stadium arena hotel or large-scale event environment is an asset
- Smart Serve certification and minimum legal serving age as required in Ontario
- Basic understanding of inventory and consumption tracking in a food and beverage context
- Working knowledge of safe food handling standards food handler certification is an asset
- Familiarity with unionized environments and the boundaries between supervisory duties and bargaining unit work
- Availability to work flexible hours including evenings weekends holidays and extended shifts based on the event schedule
Job Duties
- Supervise suite attendants and other suite-based service staff on assigned levels providing clear direction assigning sections and monitoring performance throughout events without regularly performing bargaining unit tasks
- Oversee pre-event suite preparation including verification of setup cleanliness equipment functionality stock levels and readiness in line with event orders and service standards
- Monitor in-event service delivery across assigned suites ensuring timely food and beverage service attentive host engagement and adherence to service timelines and standards
- Oversee post-event breakdown processes ensuring suites are cleared equipment is secured and inventory consumption documentation is completed by staff accurately
- Ensure accurate recording of suite consumption food beverage incidentals and assist in reviewing discrepancies or unusual usage patterns with the Suites Manager
- Create implement and monitor service and sales incentives to motivate suite service teams and drive guest satisfaction and incremental revenue eg upselling featured items
- Maximize effective use of labour by coordinating staff deployment based on suite occupancy client profiles and event demand
- Train and coach suite attendants and other suite staff on service standards product knowledge responsible alcohol service and guest relations including pre-shift briefings and post-event feedback
- Assist with use of suite management systems eg event notes service requests billing flags by reviewing entries following up with staff and escalating issues to office management teams
- Handle suite host and guest inquiries special requests complaints and service recovery situations with professionalism and a solution-focused approach escalating complex issues when appropriate
- Collaborate with culinary bar and premium operations teams to ensure accurate and timely delivery of orders last-minute requests and special dietary needs
- Ensure all staff follow Legends Rogers Centre and regulatory policies including responsible alcohol service health and safety and workplace conduct
- Support continuous improvement by sharing guest feedback and operational observations with management and participating in initiatives to enhance suite offerings and experiences
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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