Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $52.44
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Tip income
Equal opportunity employer
Job Description
The Ritz-Carlton New York Central Park, located at 50 Central Park South in the heart of New York City, is a distinguished luxury hotel that is part of the globally renowned Marriott International portfolio. Known for its commitment to exceptional service and refined hospitality, The Ritz-Carlton sets the standard for luxury accommodations and memorable guest experiences. With more than 100 award-winning properties worldwide, The Ritz-Carlton brand is synonymous with excellence, dedication to quality, and creating lifelong memories for every guest. This iconic property offers meticulously designed rooms and suites, world-class amenities, and impeccable service that uphold the prestigious legacy of... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to perform physical tasks including lifting up to 50 pounds unassisted and heavier items with assistance
- Ability to work full time
- Ability to communicate effectively
- Ability to maintain professional appearance
- Willingness to comply with company policies and procedures
- No prior related experience required
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to communicate clearly and professionally
- Ability to maintain a professional appearance and demeanor
- Ability to work as part of a team
- Basic knowledge of local area and amenities preferred
- Ability to perform physical tasks including lifting and walking prolonged periods
Job Duties
- Greet and escort guests to rooms
- Open doors and assist guests and visitors entering and leaving property
- Inform guests of property amenities, services, hours of operation, and local areas of interest
- Identify and explain room features such as use of room key, mini-bar, ice and vending areas, in-room safe, and valet laundry services
- Transport guest luggage to and from guest rooms and designated bell area
- Assist with luggage storage and retrieval
- Assist guests and visitors in and out of vehicles including loading and unloading luggage
- Supply guests with directions
- Arrange transportation such as taxicab, shuttle bus, limousine or sedan service for guests and visitors, and record advance transportation requests
- Communicate parking procedures to guests and visitors
- Follow all company policies and procedures and report accidents, injuries, and unsafe work conditions to manager
- Maintain awareness of undesirable persons on property premises
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Move at a speed required to respond to work situations
- Stand, sit, or walk for extended periods
- Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and heavier objects with assistance
- Navigate sloping, uneven, or slippery surfaces including stairs and service ramps
- Reach overhead and below the knees including bending, twisting, pulling, and stooping
- Perform other reasonable job duties as requested by Supervisors
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Job Qualifications
Experience
No experience required
Job Location
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