Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Career development opportunities
meal discounts
Job Description
Canopy by Hilton is a distinctive lifestyle hotel brand dedicated to embodying local culture and delivering an exceptional guest experience. It is part of Hilton Worldwide, a leader in the hospitality industry committed to innovation, quality service, and engaging environments. Canopy by Hilton focuses on creating a welcoming atmosphere defined by its "Positively Yours" culture, a philosophy that reflects the brand's attitude and approach to hospitality, guest engagement, and team camaraderie. This culture is built on the foundation of the Positive Stay Promise, which guarantees guests a thoughtfully designed, comfortable stay with a focus on local flavor and personalized service.... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous serving/bartending experience required
- Excellent oral communication skills required
- Positive interpersonal skills required
- Must have open availability
Job Qualifications
- High school diploma or equivalent preferred
- Previous serving/bartending experience required
- Excellent oral communication skills required
- Positive interpersonal skills required
Job Duties
- Greet guests and present them with the menu
- Inform guests about the special items for the day and menu changes if any
- Suggest food and beverages to the guest and offer upsell options
- Take food and beverage orders from the guest on the order taking pads or on the handheld point of sale (POS) system
- Obtain revenues, issue receipts, accept payments, return the change
- Perform basic cleaning tasks as needed or directed by supervisor
- Fill in for absent staff as needed
- Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food
- Communicate to the guest and provide assistance with their queries
- Coordinate with the kitchen staff and bar staff to ensure smooth operation and guest satisfaction
- Serve food and beverage to the guest according to their order
- Observe guests and ensure their satisfaction with the food and service
- Promptly respond to guest with any additional request
- Maintain proper dining experience, deliver items, fulfil customer needs, offer desserts and drinks, remove courses, replenish utensils, refill glasses
- Prepare beverages when necessary for service to your customers table
- Properly open and pour wine at the tableside
- Adhere to grooming and appearance standards consistently
- Understand and communicate products and services available at the hotel
- Must have some familiarity with basic cooking skills
- Assist with stocking and maintaining the restaurant par stock levels and side station
- Assist other areas of the restaurant such as answering telephones and completing financial transactions
- Print closing report and perform cash drops
- Tally the credit card settlements for the day with the batch closing report
- Close the shift on the POS terminal
- Interact with customers, take orders for drinks and snacks
- Plan and present bar menu
- Check identification of the guest to make sure they meet age requirements for purchase of alcohol products
- Mix ingredients to prepare cocktails and other drinks as ordered and in compliance with hotel standard drink recipes
- Serve food, liquor, wine and beer to guests
- Arrange bottles and glasses to make attractive displays
- Assess customers’ needs and preferences and make recommendations accordingly
- Ability to sell or influence others for up selling and suggestive selling
- Serve customers in a friendly and helpful manner
- Keep the bar counter and work area neat and clean at all times
- Provide guidance to guests on local activities, dining options and general hotel and regional information
- Determine when a customer has had too much alcohol and if required refusing any further serving in a polite way
- Demonstrate a thorough knowledge of food and beverage products, menus, and promotions
- Handle and move objects, such as glasses and bottles, using hands and arms
- Clean up after customers and clean work area
- Wash glassware and utensils after each use
- Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required
- Perform physical activities such as lifting and stooping
- Maintain liquor inventory and consumption
- Collect payment for drinks served and balance all receipts
- Handle an assigned house bank and follow all cash handling procedures as per hotel standard
- Prepare inventory or purchase requisitions as needed to replenish supplies
- Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Perform other duties as and when assigned by the hotel management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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