STUDIO Server/Bartender

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k)
Career development opportunities
meal discounts

Job Description

Canopy by Hilton is a distinctive lifestyle hotel brand dedicated to embodying local culture and delivering an exceptional guest experience. It is part of Hilton Worldwide, a leader in the hospitality industry committed to innovation, quality service, and engaging environments. Canopy by Hilton focuses on creating a welcoming atmosphere defined by its "Positively Yours" culture, a philosophy that reflects the brand's attitude and approach to hospitality, guest engagement, and team camaraderie. This culture is built on the foundation of the Positive Stay Promise, which guarantees guests a thoughtfully designed, comfortable stay with a focus on local flavor and personalized service.... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • Previous serving/bartending experience required
  • Excellent oral communication skills required
  • Positive interpersonal skills required
  • Must have open availability

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous serving/bartending experience required
  • Excellent oral communication skills required
  • Positive interpersonal skills required

Job Duties

  • Greet guests and present them with the menu
  • Inform guests about the special items for the day and menu changes if any
  • Suggest food and beverages to the guest and offer upsell options
  • Take food and beverage orders from the guest on the order taking pads or on the handheld point of sale (POS) system
  • Obtain revenues, issue receipts, accept payments, return the change
  • Perform basic cleaning tasks as needed or directed by supervisor
  • Fill in for absent staff as needed
  • Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food
  • Communicate to the guest and provide assistance with their queries
  • Coordinate with the kitchen staff and bar staff to ensure smooth operation and guest satisfaction
  • Serve food and beverage to the guest according to their order
  • Observe guests and ensure their satisfaction with the food and service
  • Promptly respond to guest with any additional request
  • Maintain proper dining experience, deliver items, fulfil customer needs, offer desserts and drinks, remove courses, replenish utensils, refill glasses
  • Prepare beverages when necessary for service to your customers table
  • Properly open and pour wine at the tableside
  • Adhere to grooming and appearance standards consistently
  • Understand and communicate products and services available at the hotel
  • Must have some familiarity with basic cooking skills
  • Assist with stocking and maintaining the restaurant par stock levels and side station
  • Assist other areas of the restaurant such as answering telephones and completing financial transactions
  • Print closing report and perform cash drops
  • Tally the credit card settlements for the day with the batch closing report
  • Close the shift on the POS terminal
  • Interact with customers, take orders for drinks and snacks
  • Plan and present bar menu
  • Check identification of the guest to make sure they meet age requirements for purchase of alcohol products
  • Mix ingredients to prepare cocktails and other drinks as ordered and in compliance with hotel standard drink recipes
  • Serve food, liquor, wine and beer to guests
  • Arrange bottles and glasses to make attractive displays
  • Assess customers’ needs and preferences and make recommendations accordingly
  • Ability to sell or influence others for up selling and suggestive selling
  • Serve customers in a friendly and helpful manner
  • Keep the bar counter and work area neat and clean at all times
  • Provide guidance to guests on local activities, dining options and general hotel and regional information
  • Determine when a customer has had too much alcohol and if required refusing any further serving in a polite way
  • Demonstrate a thorough knowledge of food and beverage products, menus, and promotions
  • Handle and move objects, such as glasses and bottles, using hands and arms
  • Clean up after customers and clean work area
  • Wash glassware and utensils after each use
  • Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required
  • Perform physical activities such as lifting and stooping
  • Maintain liquor inventory and consumption
  • Collect payment for drinks served and balance all receipts
  • Handle an assigned house bank and follow all cash handling procedures as per hotel standard
  • Prepare inventory or purchase requisitions as needed to replenish supplies
  • Ensure that the assigned bar area is fully equipped with tools and products needed for mixing beverages and serving guests
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations
  • Perform other duties as and when assigned by the hotel management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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