Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $108,200.00 - $202,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
remote work
flexible schedule
Job Description
Block, Inc., a pioneering technology company founded in 2009, has revolutionized the commerce landscape by empowering sellers of all sizes with innovative payment and financial service solutions. Starting from enabling simple payment acceptance to avoid missed sales, Block has progressively expanded its offerings into integrated software solutions tailored for omnichannel commerce technologies. Their platforms facilitate a broad spectrum of merchant needs, including online sales, inventory management, buy now pay later options, appointment bookings, customer loyalty engagement, and staff hiring and payroll. An embedded financial services toolkit at the point of sale further enhances merchant access to essential business loans and... Show More
Job Requirements
- 3+ years of relevant experience in strategic account management or related field
- Proven success in managing and growing client portfolios
- Strong technical knowledge and experience with SaaS or payments solutions
- Exceptional communication and negotiation skills
- Ability to work effectively with cross-functional teams
- Strong problem-solving and customer advocacy abilities
- Availability to work within 50 miles of Boston city center
Job Qualifications
- 3+ years of experience in strategic account management, customer success, or enterprise relationship management
- Demonstrated success growing and retaining a book of business, ideally within SaaS, payments, or Food and Beverage technology
- Strong technical acumen and comfortable mapping business requirements to product solutions and collaborating with technical teams
- Proven ability to influence executive stakeholders, negotiate contracts, and navigate complex deal structures
- Excellent storytelling and communication skills, both written and verbal
- A track record of consistent overperformance on key metrics and a proactive, ownership-driven work style
- Ability to thrive in ambiguity, balancing strategic vision with hands-on execution
- Restaurant or Food and Beverage technology experience is strongly preferred
Job Duties
- Own and grow a portfolio of 250 strategic Food and Beverage sellers, driving account expansion, retention, and satisfaction
- Consult with business owners and operators to uncover opportunities across operations, payments, and commerce, designing and implementing customized solutions
- Act as the voice of the customer, advocating for upmarket seller needs with Product, Engineering, and Operations teams
- Collaborate cross-functionally with Strategic Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
- Lead quarterly business reviews and deliver data-driven insights to C-level stakeholders
- Negotiate and manage contracts and pricing, ensuring mutual value and long-term partnership success
- Provide white-glove support, troubleshooting critical issues and driving proactive seller engagement
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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