Store Operations Manager (GM)

Insomnia Cookies is a beloved bakery and delivery company that has grown from its humble beginnings in a college dorm room to a major national brand with over 300 stores worldwide. Founded by Seth Berkowitz, the company has become a cult favorite known for delivering warm, freshly baked cookies all day and late into the night. Insomnia Cookies specializes in an experiential "sweet-easy" concept that combines the nostalgia of classic bakery goods with the convenience of modern delivery. Headquartered in Philadelphia, Pennsylvania, the company continues to innovate in the cookie industry with a rapidly expanding footprint and a strong nationwide shipping and gifting portfolio.

The upcoming opening of the new Colorado Springs location at 4239 N. Nevada Ave., Colorado Springs, CO 80907 presents an exciting opportunity for hospitality-focused individuals who want to be part of a fun, entrepreneurial, and fast-growing company. The Store Operations Manager (General Manager) role is designed to offer exceptional training, mentorship, and professional growth with quick advancement opportunities. This position provides a competitive starting salary up to $57,000, coupled with a monthly bonus compensation package that rewards sales success. The role also includes a $50 monthly cellphone data plan stipend and excellent comprehensive benefits covering medical, dental, vision, and even pet insurance plans. Employees enjoy a 401K plan with contribution matching, paid vacation, wellness personal days, paid sick leave, and access to the company’s exclusive Cookie College learning and training platform. Free cookies, branded swag, and other perks add to the rewarding work environment.

As a Store Operations Manager, you will lead a diverse team of part-time hourly employees, including Shift Leaders, Cookie Crew members, and Delivery Drivers. Your leadership will ensure all service aspects meet Insomnia Cookies' high standards, including outstanding food quality, engaging customer service, employee friendliness, and immaculate store cleanliness. You will be responsible for crafting a culture of excellence that drives cookie quality, memorable guest experiences, and strong sales performance, while fostering individual growth and opportunity for every team member. You will oversee inventory control, organize local marketing initiatives, and develop in-store recognition programs and contests to motivate your team and deepen customer engagement.

The ideal candidate will have at least three years of management or leadership experience within a restaurant or retail environment. Availability during mid-to-late shifts later in the week (Thursday through Sunday) is required. You should embody a benevolent leadership style combined with a hands-on player-coach approach to daily business management. A genuine passion for hospitality and the ability to deliver exceptional service to all guests are essential qualities. Strong technical skills with restaurant or retail business software, proficiency in Microsoft Outlook, Excel, MS Teams, and experience in hiring using Applicant Tracking Systems are also important. Familiarity with commercial convection ovens is considered a plus.

Joining Insomnia Cookies as a Store Operations Manager means becoming part of an innovative team that is revolutionizing the cookie industry. This role offers a unique blend of leadership responsibility, entrepreneurial spirit, and professional development in a vibrant and supportive company culture. If you are excited about leading a team, creating memorable customer experiences, and contributing to the growth of a popular brand, this position in Colorado Springs is the perfect fit. Apply now to bring your passion for hospitality and operational excellence to Insomnia Cookies and help "Imagine What’s Possible!"