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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $64,611.00 - $88,840.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive salary
Performance incentives
Unlimited staff discount
hotel discount
flexible working options
401k plan
Paid Time Off
Job Description
Hotel Chocolat is a renowned UK-based premium chocolate brand that has established a robust position in the confectionery market by blending innovative products with ethical sourcing and strong customer engagement. Expanding its footprint in the United States, Hotel Chocolat is opening a new store in Winnetka, IL, specifically in the Hubbard Woods area. The company prides itself on its mission of 'Making People Happy Through Chocolate' and offers a diverse product range that includes luxury giftable chocolates, alcoholic beverages infused with cocoa, and their signature Velvetiser drinking chocolate system. Hotel Chocolat is committed not only to delivering exceptional products but... Show More
Job Requirements
- High school diploma or equivalent minimum
- Bachelor's degree preferred
- 5+ years of previous management experience in a retail environment or within a premium retailing or food and beverage operator
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer preferred
- Leadership skills experience including coaching, team development, motivation and communication
- Previous experience of leading a team of direct reports (10+)
- Able to sell and lead by example by giving great customer experience
- Able to drive high performance through achievement of sales forecasts and KPIs
- Knowledge of Food Hygiene, Allergens and Health and Safety compliance a plus
- Strong understanding of Microsoft Excel, Word, and Outlook
- A confident communicator with ability to flex communication style when needed
- Previous stakeholder management experience is a plus
Job Qualifications
- Bachelor’s degree preferred
- High school diploma or equivalent minimum
- 5+ years of previous management experience in a retail environment or within a premium retailing or food and beverage operator
- Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer preferred
- Leadership skills experience which includes coaching, team development, motivation and communication
- Previous experience of leading a team of direct reports (10+)
- Able to sell and lead by example by giving great customer experience
- Able to drive high performance through the beating of sales forecasts and achievement of KPIs
- Previous knowledge of Food Hygiene, Allergens and Health and Safety compliance a plus
- Strong understanding of Microsoft Excel, Word, and Outlook
- A confident communicator, with the ability to recognize when you need to flex your communication style
- Previous stakeholder management experience is a plus
Job Duties
- Recruit talented and enthusiastic people who enjoy talking to and serving customers develop and coach them to deliver profitable sales growth through a great customer experience
- Drive high performance through setting clear objectives and giving regular feedback and reviews
- Motivate your store teams to achieve their full potential and to seek continuous improvement from yourself and your team
- Create a culture that has a can-do spirit and is constantly striving to do better and influence your team to work and think in this positive spirit
- Take responsibility to drive your own development and maintain a personal growth mindset
- Assist in developing a culture of recognition, incentive and reward within the district and wider business
- Nurture and develop your team to achieve our goals and their personal goals so that everyone can share in the success that we create
- Share and develop your retail and cocoa knowledge to give all our customers consistent customer experience
- Uphold the highest operational standards within your store as per our Retail Excellence standards
- Understand Hotel Chocolat’s Mission and Business, Brand and People Shapers and ensure that all activity within your role is aligned to this
- Know your store, your team, and your customers to allow you to create a store specific plan which makes your business profitable
- Seek out opportunities to drive sales and innovation, harnessing ideas from your team and customer feedback
- Consistently monitor your results and take action to achieve targets and deliver budgets
- Plan effective schedules to manage payroll costs
- Identify and manage risk to the business and take responsibility for ensuring the actions of you and your team are safe, secure and compliant with all relevant legislation, Hotel Chocolat policies and procedures
- Identify and share best practice within your store teams and with the wider Retail Management team
- Attend and contribute at District Meetings and company events
- Travel to and support stores within other Districts and travel to company offices and sites around the United States as directed
- Collaborate effectively with stakeholders across your District and the wider business to achieve your aims and objectives
- Support and drive company initiatives and in store experiences
- Lead and deliver assigned projects as directed by the District Manager
- Complete other reasonable, ad-hoc duties and take on additional responsibilities as requested by the District Manager
- Responsible for all aspects of Health and Safety within your store and to always ensure that you and your team trade safely and legally
- Act as the Personal License Holder for the sale of alcohol within your stores, ensuring all Team Members are compliant with procedure
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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