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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $82,000.00 - $106,500.00
Work Schedule
Standard Hours
Benefits
401k
Paid Time Off
Medical insurance
Dental Insurance
Tuition Benefits
Parental leave
Wellness Program
Employee assistance program
Free parking
Public transit pass discounts
Job Description
Brigham Young University (BYU) is the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints. It is widely recognized not only for its world-class education but also for its deep commitment to inspired religious values and fostering a Christ-centered atmosphere. BYU strives to be among the exceptional universities in the world, dedicating itself to faith, academic excellence, and student development. Situated within a beautiful and historic campus, BYU offers a remarkable culture of belonging, weekly devotionals, and numerous growth opportunities for its employees. The university is devoted to assisting individuals in their quest for perfection and... Show More
Job Requirements
- ServSafe certification
- excellent organization and planning skills
- experience resolving customer concerns or complaints positively
- experience developing, training, and promoting hourly employees to leadership
- experience with inventory management, product rotation, and storage
- experience anticipating guest needs proactively
- proficient in Microsoft Office Suite
- experience with email/calendar/task applications
- schedule and modify appointments
- maintain multiple distribution lists and large email contact folders
- experience with intermediate level spreadsheets and basic formulas
- Bachelor's degree or equivalent retail/food management experience
- 8 years retail or food management
- 5 years supervisory experience
Job Qualifications
- Bachelor’s degree or equivalent extensive retail or food management experience
- at least 8 years retail or food management experience
- at least 5 years as a supervisor
- strong leadership and team management skills
- experience in collegiate dining preferred
- knowledge of inventory and product management
- proficiency with Microsoft Office Suite and related software
- excellent organizational and communication skills
- ability to develop, train, and promote hourly employees
- experience resolving customer concerns
- ServSafe certification required
Job Duties
- Explores growth opportunities within creameries
- responsible for incorporating and developing CSC products to be offered at all BYU Creamery locations
- maintains safety and training standards within the scope of operations
- directs and coordinates product mixes and pricing points throughout the creamery operations
- communicates with all employees to ensure training and standard operating practices are in place
- regularly meets with direct reports to ensure sales and customer satisfaction goals are met or exceeded
- directs Creamery management on employment and disciplinary matters
- studies and recommends strategic directions to maximize revenue, efficiencies, product cost savings, and inventory turnover
- keeps all trademark and licensing agreements current and valid
- ensures every customer has an exceptional experience that encourages repeat visits
- provides feedback and additional training to employees to address customer service challenges
- upholds cleanliness, sanitation, inventory, and equipment standards
- ensures all employees are trained in food safety compliance
- oversees and directs training and customer service programs executed by area managers
- conducts regular inspections to maintain department efficiency and customer service standards
- develops customer feedback channels to maintain communication and satisfaction
- maintains positive relationships with customers, student organizations, campus departments, vendors, and church units
- meets with Managing Director to create, review, and approve area budgets
- monitors operations with Managing Director to ensure smooth and efficient functioning
- ensures adherence to budgets
- reviews financial statements and directs course of action to improve operations
- facilitates preparation of budgetary forecasts and reports
- coordinates with Accounting for inventory reconciliation accuracy
- reviews product mix, labor, sales, and service reports for transparency
- develops marketing plans and schemes to maximize revenue
- approves marketing plans for Creameries
- analyzes marketing strategy outcomes
- coordinates with Coca-Cola for specific marketing strategies for Creameries
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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