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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and Development
performance bonuses
Job Description
The Rocky's Since 1926 store is a well-established retail operation known for its rich heritage and commitment to providing quality products and exceptional customer service. As a company rooted in tradition but focused on modern retail practices, it offers a dynamic and engaging environment for both customers and employees. The company emphasizes Helpful Customer Service, aiming to ensure that every customer interaction is positive and fulfilling. This commitment has earned the store a loyal customer base and a reputable standing in the community. The company's operations are supported by dedicated teams trained to uphold high standards in merchandising, store presentation,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 3 years retail management experience
- Strong leadership and organizational skills
- Excellent communication skills
- Ability to work flexible hours including weekends and holidays
- Basic computer proficiency
- Knowledge of inventory and merchandising systems
- Ability to stand for extended periods and perform physical tasks
- Commitment to providing excellent customer service
- Capable of handling employee relations and conflict resolution
- Understanding of safety regulations and procedures
- Must be able to delegate tasks effectively
- Willingness to participate in ongoing training and development
Job Qualifications
- Proven retail management experience
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Knowledge of retail operations and merchandising
- Ability to analyze sales data and implement strategies
- Experience in hiring, training and performance management
- Familiarity with safety and security procedures
- Proficient in inventory management and loss prevention
- Capable of conflict resolution and maintaining workplace compliance
- Competent in scheduling and payroll oversight
- Ability to work collaboratively with merchandising and corporate teams
- Skilled in customer service excellence
- Able to manage multiple priorities and adapt to changing environments
Job Duties
- Analyze changes that affect the store’s operation and goals
- Direct the retail operations of the store within company guidelines
- Establish department and store sales goals
- Overall responsibility for store safety and security
- Oversee payroll to ensure store meets goals
- Report maintenance and safety issues as they arise
- Maintain an accurate inventory with minimal shrink
- Hire and train employees to insure maximum efficiency and productivity in all departments
- Train employees to develop and maximize their talents
- Supervision of Assistant Store Manager(s) and Key Holder(s)
- Supervise store team to insure optimum performance and customer service
- Oversee scheduling of all departments and staff, promotions, transfers and terminations as needed
- Oversee vacations, holiday and sick leave schedules
- Resolve employee conflicts, report any harassment, EEO, or other discrimination issues to DM and HR immediately
- Schedule and Conduct monthly store meetings
- Complete annual performance reviews for store team in a timely and accurate manner
- Work with Merchandising team regarding price and margin maintenance and current price inventory levels
- Create in store traffic building campaigns
- Adjust personnel and inventory as needed to prepare for advertising and promotional campaigns
- Oversee inventory shipment and receiving
- Supervise merchandise displays for maximum sales efficiency
- Maintain store appearance and equipment to insure maximum sales efficiency
- Oversee all daily and weekly company checklists to ensure they are completed
- Maintain good contact with suppliers as needed
- Resolve customer claims and complaints in a manner that is timely, courteous and discreet
- Authorize refunds in a manner that is consistent with company policy
- Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
- Attend management and training meeting and conventions as needed
- Participate in local civic affairs
- Delegate maintenance of defective merchandise claims
- Maintain safe opening and closing procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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