Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Job Description
The Michaels Companies Inc. is a leading specialty retailer in the arts and crafts industry, known for fueling the joy of creativity and celebration across North America. With over 1,300 stores spanning 49 states in the US and Canada, along with a comprehensive online presence through Michaels.com and Michaels.ca, the company provides a wide array of crafting supplies, custom framing, and creative materials that inspire millions of customers every day. Founded in 1973 and headquartered in Irving, Texas, Michaels has carved a reputation as the best place for all things creative, offering products and services that cater to artistic enthusiasts,... Show More
Job Requirements
- high school diploma or equivalent
- experience in retail or customer service
- ability to stand for long periods
- capability to lift heavy boxes and use ladders
- ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching
- excellent communication and interpersonal skills
- experience working with children and managing events
- ability to handle multiple tasks simultaneously
- availability to work nights, weekends, and early mornings
- willingness to maintain cleanliness and safety standards
- ability to follow standard operating procedures and company policies
Job Qualifications
- energetic and enthusiastic personality
- ability to handle job stress and interact effectively with guests and co-workers
- excellent people skills
- experience working with children and organizing children's events
- strong communication skills including written, verbal, nonverbal, and listening
- organizational, interpersonal, and creative problem-solving skills
- retail and customer service experience
Job Duties
- plan and coordinate events including children's birthday parties and craft classes
- engage clients of all ages by creating a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities such as face painting
- facilitate party add-ons including goody bags and balloons according to company standards
- communicate effectively with clients and store team members
- complete administrative tasks such as answering emails and making phone calls
- adjust event plans based on client feedback
- create and implement backup plans for events
- ensure client satisfaction and uphold cleanliness and safety standards before, during, and after events
- assist customers by helping them shop and locate products
- provide fast and friendly checkout experiences
- promote rewards program and enroll customers
- educate customers on the Voice of Customer survey
- assist with buy online pickup in store and ship from store processes
- participate in truck unloads, stocking, and planogram processes
- maintain merchandise recovery and store cleanliness
- support shrink and safety programs
- adhere to company policies and standard operating procedures
- interact respectfully and positively with customers and team members
- cross train in custom framing selling and production
- perform daily store cleaning activities including sweeping, vacuuming, dusting, and restroom maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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