Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is the leading destination for creativity and celebration in North America, operating over 1,300 stores across 49 states and Canada as well as online at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels has established itself as the best place for all things creative by providing a vast selection of arts and crafts supplies, custom framing merchandise through its subsidiary Artistree, and innovative DIY products. At Michaels, the company mission focuses on fueling the joy of creativity and celebration for customers and team members alike. With a commitment to inclusion and diversity,... Show More
Job Requirements
- High school diploma or equivalent
- Experience with event planning and coordination
- Ability to stand for long periods
- Ability to lift heavy boxes and access high shelves using ladders or similar equipment
- Ability to handle physical tasks including bending, lifting, carrying, reaching, and stretching
- Ability to work nights, weekends, and early mornings when required
- Must satisfy federal, state, and local legal requirements
- Must be able to communicate effectively with customers and team members
- Ability to maintain store cleanliness and adhere to safety standards
Job Qualifications
- Experience working with children and children’s events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and listening abilities
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Ability to handle job stress and interact effectively with others
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities like face painting
- Facilitate party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks including emails, phone calls, and paperwork
- Adjust plans based on client feedback and create backup plans as needed
- Help customers shop, locate products, and provide solutions
- Provide fast and friendly checkout experience
- Promote Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on Voice of Customer (VOC) survey
- Assist with omnichannel processes like BOPIS and Ship From Store
- Participate in truck unloading, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization (SISO) and AD set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with guests and coworkers
- Cross-train in custom framing sales and production
- Participate in daily store cleanliness activities
- Perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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