Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
The Michaels Companies Inc. is a leading specialty retailer of arts, crafts, framing, floral, wall décor, and seasonal merchandise. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states in the United States and Canada, along with a thriving online presence at Michaels.com and Michaels.ca. As the premier destination for creative projects and celebrations, Michaels is deeply committed to supporting and inspiring creativity in all its customers. The company also owns Artistree, a manufacturer of custom and specialty framing merchandise, reinforcing its leadership in the craft and framing industry. At Michaels, the focus extends... Show More
Job Requirements
- Ability to handle job stress and interact effectively with others including guests of all ages and co-workers
- Ability to remain standing for long periods
- Ability to move throughout the store
- Ability to perform regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves using ladder or similar equipment
- Must satisfy federal, state, and local legal requirements of the job
Job Qualifications
- Energetic and enthusiastic personality
- Excellent people skills
- Experience working with children and children's events
- Good communication skills including written, verbal, nonverbal communication, and listening skills
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects and perform face painting
- Facilitate and implement party add-ons such as goody bags and balloons to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork
- Adjust plans and events based on client's feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company's cleanliness and safety standards
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly checkout experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in the truck un-load, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs to ensure compliance
- Interact with others in an accepting and respectful manner
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms cleanliness
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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