Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Life insurance
Training and Development
Job Description
The Ritz-Carlton Key Biscayne Miami, located at 455 Grand Bay Dr, Miami, Florida, is a prestigious luxury hotel that is part of the globally recognized Ritz-Carlton portfolio under Marriott International. Known for its exceptional standards and commitment to creating unique and memorable guest experiences, this property combines the charm of Florida's vibrant locale with the elegance and impeccable service associated with The Ritz-Carlton brand. As part of a network of more than 100 award-winning properties worldwide, The Ritz-Carlton Key Biscayne Miami maintains a deep dedication to excellence, offering guests superior comfort, exquisite amenities, and personalized care in a stunning waterfront... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Good communication skills
- Ability to follow company policies and procedures
- Willingness to provide excellent guest service
- Ability to maintain confidentiality
Job Qualifications
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Good communication skills
- Ability to work in a team environment
- Professional appearance and etiquette
Job Duties
- Supply guests with directions and information regarding property amenities, services, and hours of operation
- Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Receive, record, and relay messages accurately, completely, and legibly
- Respond to special requests from guests with unique needs
- Communicate VIP arrivals to designated personnel for escort and delivery of amenities
- Follow all company policies and procedures
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Job Qualifications
Experience
No experience required
Job Location
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