Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $15.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Miami Blue Lagoon is part of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR manages a significant portfolio valued at $5.0 billion, encompassing 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. With over 7,000 team members nationwide, MCR operates hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. The company is recognized for its innovation and excellence, having received multiple awards including Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer.... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule with availability for days, nights, holidays, and weekends
- Must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time
- Never work while clocked out
- Must clock in and out for breaks at the designated time
- Must provide sufficient notice when calling out for a scheduled shift
- Must be able to stand for extended periods
- Ability to walk and move about on foot as required
- Capability for repetitive motions using wrists, hands, and fingers
- Able to lift certain laundry supplies, linens, and other items as needed
Job Qualifications
- Experience in hospitality, service, or related field preferred
- Positive attitude and eagerness to learn
- Ability to follow instructions and meet deadlines
- Strong guest service orientation
- Ability to work flexible shifts including holidays and weekends
- Good communication and teamwork skills
- Physical ability to perform job duties including standing, walking, repetitive motions, and lifting
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcomed
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer all incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest happily with a smile while cleaning
- Complete all operational checklists accurately and on time every shift
- Submit shift handover reports accurately and on time
- Wear a clean, approved uniform with a nametag and smile at all times
- Communicate clearly, honestly, and professionally with team members
- Maintain a can-do attitude and willingness to go beyond traditional roles
- Collaborate with all team members to create a welcoming and effective workplace
- Prioritize loads of different types of crockery and kitchenware for cleaning
- Hand-wash dishes that do not fit in the dishwasher
- Load and unload the dishwasher
- Place dishes to dry
- Sort and put away clean dishes and cutlery
- Perform prep work
- Take garbage and trash to dumpster area
- Buss tables as required
- Wash work areas, refrigerators, cooking equipment, walls, and floors
- Assemble, maintain, and break down the dish machine
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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