Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
Tuition Reimbursement
Employee assistance program
Referral Bonus
Team member discount
Free flight time
ongoing training and development
Job Description
iFLY is the world's largest indoor wind tunnel company, headquartered in Austin, Texas, with 49 locations across the United States and internationally. Our mission is to make the dream of flying accessible to everyone. Since our founding, we have enabled over 9 million people to experience the thrill of flight within the safe confines of our state-of-the-art wind tunnels. This dynamic company blends cutting-edge technology with exceptional customer service to deliver unforgettable experiences. As a leader in the entertainment and education sectors, iFLY also places a strong emphasis on STEM education, creating interactive and engaging events that inspire young minds... Show More
Job Requirements
- High school diploma or equivalent
- 2-3 years experience in customer-facing sales support or event coordination
- Proficiency in CRM and scheduling/point-of-sale platforms
- Strong verbal and written communication skills
- Exceptional organizational and time management abilities
- Ability to work independently in a remote work setting
Job Qualifications
- 2-3 years experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Duties
- Act as the primary contact for STEM and education group clients after booking confirmation
- Review purchased packages, event timelines, waiver processes, and expectations with each customer
- Coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
- Liaise with local operations teams to align on event requirements, timing, and execution
- Monitor and update reservations using the point-of-sale system to ensure accuracy
- Oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices
- Handle event changes, cancellations, or last-minute adjustments in a timely manner
- Deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery
- Support execution of iFLY-hosted ticketed STEM and education events
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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