Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Standard Hours
Benefits
competitive salary
Bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement
Employee Assistance Programs
Tuition Reimbursement
Referral Bonus Program
Team member discount
Free flight time
Ongoing training and development programs
Job Description
iFLY is a global leader in the indoor skydiving industry, known for offering the exhilarating experience of flying in a controlled and safe wind tunnel environment. Established with a passion for making the dream of flight accessible to everyone, iFLY has grown to become the world's largest wind tunnel company, headquartered in Austin, Texas, with 49 locations across the United States and internationally. Having flown over 9 million people, iFLY combines state-of-the-art technology with expert staff to create unforgettable experiences for thrill-seekers and adventure lovers of all ages. The company culture values innovation, customer service excellence, and a deep commitment... Show More
Job Requirements
- 2-3 years’ experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Qualifications
- 2-3 years’ experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Duties
- Act as the primary contact for STEM and education group clients after booking confirmation
- Review purchased packages, event timelines, waiver processes, and expectations with each customer
- Coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
- Liaise with local operations teams to align on event requirements, timing, and execution
- Monitor and update reservations using the point-of-sale system to ensure accuracy
- Oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices
- Handle event changes, cancellations, or last-minute adjustments in a timely manner
- Deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery
- Support execution of iFLY-hosted ticketed STEM and education events
Browse restaurant and hotel jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: