Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Benefits
competitive salary
Bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
Employee assistance program
Tuition Reimbursement
Referral Bonus
Team member discount
Free flight time
Ongoing training and development programs
Job Description
iFLY is the world leader in indoor skydiving, providing a unique and thrilling flying experience through state-of-the-art wind tunnel technology. Headquartered in Austin, Texas, with 49 locations across the United States and internationally, iFLY has proudly flown over 9 million individuals, making it the world's largest wind tunnel company. Their mission is to inspire and enable people of all ages to experience the joy and thrill of flying, combining innovative technology with exceptional customer service to create memorable moments. At iFLY, the environment is dynamic and fast-paced, welcoming dreamers and doers alike who are passionate about making the impossible possible.... Show More
Job Requirements
- 2-3 years experience in customer-facing sales support or event coordination
- proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- excellent verbal and written communication skills
- detail-oriented with strong time management and organizational skills
- able to work independently in a fully remote environment
Job Qualifications
- 2-3 years experience in customer-facing sales support or event coordination
- proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- excellent verbal and written communication skills
- detail-oriented with strong time management and organizational skills
- able to work independently in a fully remote environment
Job Duties
- act as the primary contact for STEM and education group clients after booking confirmation
- review purchased packages, event timelines, waiver processes, and expectations with each customer
- coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
- liaise with local operations teams to align on event requirements, timing, and execution
- monitor and update reservations using the point-of-sale system to ensure accuracy
- oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices
- handle event changes, cancellations, or last-minute adjustments in a timely manner
- deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery
- support execution of iFLY-hosted ticketed STEM and education events
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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