Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Standard Hours
Benefits
competitive salary
Bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
Employee assistance program
Tuition Reimbursement
Referral Bonus Program
Team member discount
Free flight time
Training and development programs
Job Description
iFLY is the world leader in indoor skydiving experiences, offering the thrill of flight in a safe, controlled wind tunnel environment. Headquartered in Austin, Texas, iFLY operates 49 locations across the United States and internationally, having thrilled over nine million customers. The company takes pride in being a pioneer and innovator in the indoor skydiving industry, providing unforgettable experiences for people of all ages. iFLY’s vibrant and inclusive culture emphasizes passion, safety, and exceptional customer service, making it a top employer in the entertainment and adventure recreation sector.
The STEM Event Coordinator at iFLY plays a crucial role within ... Show More
The STEM Event Coordinator at iFLY plays a crucial role within ... Show More
Job Requirements
- 2-3 years experience in customer-facing sales support or event coordination
- proficient in CRM and scheduling/point-of-sale platforms, with HubSpot preferred
- excellent verbal and written communication skills
- detail-oriented with strong time management and organizational skills
- able to work independently in a fully remote environment
Job Qualifications
- 2-3 years experience in customer-facing sales support or event coordination
- proficient in CRM and scheduling/point-of-sale platforms, with HubSpot preferred
- excellent verbal and written communication skills
- detail-oriented with strong time management and organizational skills
- able to work independently in a fully remote environment
Job Duties
- Act as the primary contact for STEM and education group clients after booking confirmation
- review purchased packages, event timelines, waiver processes, and expectations with each customer
- coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
- liaise with local operations teams to align on event requirements, timing, and execution
- monitor and update reservations using the point-of-sale system to ensure accuracy
- oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding invoices
- handle event changes, cancellations, or last-minute adjustments
- deliver exceptional customer service throughout the booking and event delivery process
- support execution of iFLY-hosted ticketed STEM and education events
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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