Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Standard Hours
Flexible
Benefits
competitive salary
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
Employee assistance program
Tuition Reimbursement
Referral Bonus Program
Team member discount
Free flight time
Training and development programs
Job Description
iFLY is the world leader in indoor skydiving, operating the largest network of wind tunnels worldwide. Headquartered in Austin, Texas, the company has expanded to 49 locations across the United States and internationally. Since its inception, iFLY has proudly flown over 9 million people, making the thrilling experience of flight accessible to all ages and skill levels. iFLY’s mission revolves around transforming the dream of flying into reality by offering safe, fun, and unforgettable experiences through cutting-edge wind tunnel technology. With a commitment to innovation, customer satisfaction, and community engagement, iFLY continually sets the standard in the indoor skydiving industry.Show More
Job Requirements
- 2-3 years’ experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Qualifications
- 2-3 years’ experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Duties
- Act as the primary contact for STEM and education group clients after booking confirmation
- Review purchased packages, event timelines, waiver processes, and expectations with each customer
- Coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
- Liaise with local operations teams to align on event requirements, timing, and execution
- Monitor and update reservations using the point-of-sale system to ensure accuracy
- Oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices
- Handle event changes, cancellations, or last-minute adjustments in a timely manner
- Deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery
- Support execution of iFLY-hosted ticketed STEM and education events
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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