Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Standard Hours
Benefits
competitive salary and bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
Employee assistance program
Tuition Reimbursement
Referral Bonus Program
team member discount on retail merchandise and flight packages
free flight time for team members and family
Ongoing training and development programs
Job Description
iFLY is a pioneering leader in the wind tunnel industry, dedicated to making the dream of flying a reality for millions of people worldwide. Headquartered in Austin, Texas, iFLY operates 49 wind tunnel locations both in the United States and internationally, making it the largest wind tunnel company on the globe. With a remarkable track record of having flown over 9 million people, iFLY has truly transformed the entertainment and experiential education industry by offering thrilling indoor skydiving experiences that are safe, accessible, and exhilarating. The company embodies innovation and customer experience excellence, providing cutting-edge technology combined with passionate staff... Show More
Job Requirements
- 2-3 years’ experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Qualifications
- 2-3 years’ experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Duties
- Act as the primary contact for STEM and education group clients after booking confirmation
- Review purchased packages, event timelines, waiver processes, and expectations with each customer
- Coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
- Liaise with local operations teams to align on event requirements, timing, and execution
- Monitor and update reservations using the point-of-sale system to ensure accuracy
- Oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices
- Handle event changes, cancellations, or last-minute adjustments in a timely manner
- Deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery
- Support execution of iFLY-hosted ticketed STEM and education events
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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