Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Standard Hours
Benefits
competitive salary and bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
Employee Assistance Programs
Tuition Reimbursement
Referral Bonus Program
Team member discount
Free flight time
Ongoing training and development programs
Job Description
iFLY is the world leader in indoor skydiving, offering the unparalleled experience of flying in a vertical wind tunnel. Headquartered in Austin, Texas, iFLY operates 49 locations both across the United States and internationally. Having welcomed over 9 million flyers, iFLY transforms the dream of flight into reality for people of all ages. The company's unique approach combines thrilling adventure with safety, education, and cutting-edge technology, making it not only a top entertainment destination but also an innovative educational experience. iFLY’s culture emphasizes passion, excellence, and customer delight, providing employees with a dynamic workplace centered on helping customers achieve their... Show More
Job Requirements
- 2-3 years experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Qualifications
- 2-3 years experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Duties
- Act as the primary contact for STEM and education group clients after booking confirmation
- Review purchased packages, event timelines, waiver processes, and expectations with each customer
- Coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
- Liaise with local operations teams to align on event requirements, timing, and execution
- Monitor and update reservations using the point-of-sale system to ensure accuracy
- Oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices
- Handle event changes, cancellations, or last-minute adjustments in a timely manner
- Deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery
- Support execution of iFLY-hosted ticketed STEM and education events
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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