Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Standard Hours
Benefits
competitive salary and bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k Retirement Plan
Employee Assistance Programs
Tuition Reimbursement
Referral Bonus Program
Team member discount
Free flight time
Ongoing training and development programs
Job Description
iFLY is the world’s largest wind tunnel company, headquartered in Austin, TX, with 49 locations across the United States and internationally. The company is renowned for providing the unique experience of indoor skydiving, having flown over 9 million people to date. With a mission centered on making the dream of flying accessible to everyone, iFLY combines cutting-edge technology with a passion for adventure and safety to deliver memorable and exhilarating experiences to customers of all ages and backgrounds. iFLY is committed to innovation, exceptional customer service, and creating inspiring moments that foster confidence and joy in every participant. The company... Show More
Job Requirements
- 2-3 years experience in customer-facing sales support or event coordination
- proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- excellent verbal and written communication skills
- detail-oriented with strong time management and organizational skills
- able to work independently in a fully remote environment
Job Qualifications
- 2-3 years experience in customer-facing sales support or event coordination
- proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- excellent verbal and written communication skills
- detail-oriented with strong time management and organizational skills
- able to work independently in a fully remote environment
Job Duties
- Act as the primary contact for STEM and education group clients after booking confirmation
- review purchased packages, event timelines, waiver processes, and expectations with each customer
- coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
- liaise with local operations teams to align on event requirements, timing, and execution
- monitor and update reservations using the point-of-sale system to ensure accuracy
- oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices
- handle event changes, cancellations, or last-minute adjustments in a timely manner
- deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery
- support execution of iFLY-hosted ticketed STEM and education events
OysterLink - a focused job platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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