Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.50
Work Schedule
Standard Hours
Flexible
Benefits
competitive salary
Bonus opportunities
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Parental leave
company holidays
401k retirement investment
Employee Assistance Programs
Tuition Reimbursement
Referral Bonus Program
Team member discount
Free flight time
Ongoing training and development programs
Job Description
iFLY is the world leader in indoor skydiving, providing a thrilling and unique flying experience inside vertical wind tunnels. Headquartered in Austin, Texas, iFLY operates 49 locations across the United States and internationally, making it the largest wind tunnel company worldwide. With over 9 million people flown to date, iFLY is dedicated to making the dream of flying accessible and enjoyable for all ages. The company prides itself on innovation, safety, and exceptional customer experiences, creating memories that last a lifetime. iFLY is not just a recreational venue but also an educational partner, especially through its STEM (Science, Technology, Engineering,... Show More
Job Requirements
- High school diploma or equivalent
- 2-3 years experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to work independently remotely
- Reliable internet connection
- Comfortable managing multiple tasks and deadlines
- Flexible and proactive attitude
Job Qualifications
- 2-3 years experience in customer-facing sales support or event coordination
- Proficient in CRM and scheduling/point-of-sale platforms (HubSpot preferred)
- Excellent verbal and written communication skills
- Detail-oriented with strong time management and organizational skills
- Able to work independently in a fully remote environment
Job Duties
- Act as the primary contact for STEM and education group clients after booking confirmation
- Review purchased packages, event timelines, waiver processes, and expectations with each customer
- Coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
- Liaise with local operations teams to align on event requirements, timing, and execution
- Monitor and update reservations using the point-of-sale system to ensure accuracy
- Oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices
- Handle event changes, cancellations, or last-minute adjustments in a timely manner
- Deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery
- Support execution of iFLY-hosted ticketed STEM and education events
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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