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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $17.00
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Uniform allowance
Job Description
The Nash Casino is a premier entertainment destination recognized for delivering exceptional hospitality, gaming, and dining experiences. Known for its vibrant atmosphere and commitment to guest satisfaction, the casino offers an array of amenities including fine dining, live entertainment, and state-of-the-art gaming options. As an equal opportunity employer, the Nash Casino values diversity and inclusivity and is dedicated to fostering a welcoming work environment for all team members. The establishment prides itself on maintaining the highest standards of cleanliness, service quality, and safety, ensuring a memorable visit for every guest.
The Steakhouse Hostess role at The Nash Casino pl... Show More
The Steakhouse Hostess role at The Nash Casino pl... Show More
Job Requirements
- Must be 18 years of age or older
- Must pass any and all required background checks
- Must be able to obtain required work cards, alcohol awareness cards and non-gaming registration as required by the local jurisdiction
- Ability to work a variety of shifts including day, swing, late-night, weekend and holiday as scheduled
- High school diploma or general equivalency diploma (GED) preferred
- Internal candidates must have been in their current position for at least six months and meet eligibility requirements as outlined in the Transfer and Promotion policy
- Must be able to stand or walk for extended periods of time
- Must be able to lift and carry up to 50 pounds
- Must be able to work safely and follow company safety policies and procedures
- Must be able to communicate effectively with guests, coworkers and management
- Must be able to handle high-pressure situations in a calm and professional manner
- Must be able to use computer systems for reservations and guest management
- Must maintain professionalism and appearance standards in accordance with company guidelines
- Must be compliant with all legal and company regulations.
Job Qualifications
- High school diploma or general equivalency diploma (GED) preferred
- Previous experience in hospitality or customer service is an asset
- Strong communication skills with ability to engage guests naturally
- Ability to work independently and as a team member
- Knowledge of reservation and guest management systems preferred
- Ability to remain calm and friendly in fast-paced and stressful environments
- Ability to follow safety and sanitation procedures
- Willingness to work flexible shifts including weekends and holidays
- Ability to maintain a professional appearance
- Demonstrated honesty and integrity in the workplace.
Job Duties
- Greet each guest in accordance with sequence of service standards and offer their name and assistance upon the guest's arrival
- Engage all guests with a consistently friendly and upbeat personality and strive to establish rapport with all Steakhouse patrons
- Work collaboratively with all room staff to ensure an exceptional guest experience and the proper flow of the dining room and bar
- Immediately report any excessive delay in the seating of guests or potential guest opportunities to the room manager
- Effectively utilize all reservation tools, accurately record reservations and cancellations, and update the room manager of expected reservation counts before and throughout the shift
- Answer all incoming telephone calls in a timely and friendly manner and provide the appropriate service requested by the guest
- Be knowledgeable of all menus, promotions, specials, and entertainment offerings and respond to guest inquiries effectively
- Consistently monitor both the reservation and waiting list and inform guests of their expected seating time
- Enter guests’ names into the computer system, show guests to their table, and introduce the serving staff
- Demonstrate the ability to carry out natural conversation with guests without sounding scripted or intrusive
- Tend to special guest needs and requests in a friendly and professional manner and seek the room manager’s assistance as necessary
- Consistently bid all departing guests a fond farewell and invite them back
- Demonstrate skills in guest recovery and request assistance from management staff as needed
- Utilize all opening and closing checklists effectively and carry out all duties in accordance with room standards
- Maintain regular attendance at scheduled shift and staff meetings
- Consistently use all bar and restaurant equipment, cleaning, and sanitizing products in accordance with all MSDS sheets and departmental standards
- Provide BIG Service to internal and external guests and ensure their complete satisfaction
- Develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors
- Ensure work activities are completed accurately, efficiently, and in a timely manner
- Follow company safety policies and procedures and work safely at all times
- Maintain professionalism and a friendly and approachable demeanor throughout the workday
- Assist with training and mentoring of new team members as requested
- Maintain all appearance standards in accordance with established uniform and appearance guidelines
- Inform manager on duty of any irregularities and unusual situations when they occur
- Keep a friendly, calm, and helpful demeanor in high-stress and fast-paced environments
- Demonstrate honesty and integrity in all interactions
- Work independently with little to no supervision or as part of a team
- Comply with all legal and company regulations.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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