Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Training and development opportunities
flexible scheduling
Retirement Plan
Employee assistance program
Job Description
The Nash Casino is a vibrant and dynamic entertainment destination renowned for delivering exceptional guest experiences through its diverse gaming options, premium services, and vibrant atmosphere. As a prominent casino and hospitality establishment, Nash Casino is dedicated to upholding the highest standards of customer service, safety, and professionalism, making it a preferred destination for both local visitors and tourists. Their commitment to excellence is reflected in their employment of talented team members who are passionate about creating memorable moments for guests. Nash Casino embraces diversity and equality as an equal opportunity employer, ensuring all qualified applicants are considered without regard... Show More
Job Requirements
- High school diploma or equivalent preferred
- Internal candidates must meet eligibility requirements as per transfer and promotion policy
- Must be at least 18 years old
- Ability to work flexible shifts including weekends and holidays
- Ability to obtain required work and alcohol awareness cards
- Must pass background checks
- Ability to stand and walk for extended periods
- Ability to lift and carry up to 50 pounds
- Strong communication skills
- Ability to interact professionally with guests and coworkers
- Must comply with all legal and company regulations
Job Qualifications
- High school diploma or general equivalency diploma preferred
- Internal candidates must have been in their current position for at least six months and meet transfer and promotion policy eligibility requirements
- Ability to work a variety of shifts including day, swing, late-night, weekend, and holiday shifts
- Ability to obtain required work cards, alcohol awareness cards, and non-gaming registration as required by local jurisdiction
- Must be 18 years of age or older
- Must pass any required background checks
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask effectively in a fast-paced environment
- Proficiency with reservation and point of sale computer systems
- Ability to maintain a positive and friendly attitude at all times
Job Duties
- Greet each guest in accordance with sequence of service standards and offer their name and assistance upon guests arrival
- Engage all guests with a consistently friendly and upbeat personality and strive to establish rapport with patrons
- Work collaboratively with all room staff to ensure an exceptional guest experience and proper flow of dining room and bar
- Report any excessive delay in seating guests or potential guest opportunities to room manager
- Utilize all reservation tools effectively, accurately record reservations and cancellations, update room manager of expected reservation counts
- Answer all incoming telephone calls in a timely and friendly manner and provide appropriate service
- Be knowledgeable of all menus, promotions, specials, and entertainment offerings and respond to guest inquiries
- Monitor reservation and waiting list and inform guests of expected seating times
- Enter guests names into the computer system, show guests to their table, and introduce serving staff
- Demonstrate ability to carry out natural conversation with guests without sounding scripted or intrusive
- Tend to special guest needs and requests in a friendly and professional manner and seek room manager assistance as necessary
- Bid all departing guests a fond farewell and invite them back
- Demonstrate skills in guest recovery and request management assistance as needed
- Utilize all opening and closing checklists effectively and carry out duties in accordance with room standards
- Maintain regular attendance at scheduled shifts and staff meetings
- Consistently use all bar and restaurant equipment, cleaning and sanitizing products according to MSDS and departmental standards
- Provide BIG Service to internal and external guests ensuring complete satisfaction
- Develop and maintain professional, trusting, positive relationships with managers, supervisors, staff, coworkers, guests and vendors
- Ensure work activities are completed accurately, efficiently, and in a timely manner
- Work safely following company safety policies and procedures
- Maintain professionalism and friendly, approachable demeanor throughout the workday
- Assist with training and mentoring of new team members as requested
- Maintain all appearance standards in accordance with uniform and appearance guidelines
- Inform manager on duty of any irregularities and unusual situations
- Keep a friendly, calm, and helpful demeanor in high-stress situations and fast-paced environment
- Be honest in all interactions and display a high degree of integrity
- Work independently with little supervision or as part of a team
- Remain compliant with all legal and company regulations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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