Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Meal Allowances
Job Description
The hiring establishment is an upscale dining venue, potentially part of a larger hospitality organization such as a hotel or resort, renowned for delivering sophisticated dining experiences with high service standards. This venue emphasizes a pleasant atmosphere, where guests are treated to not only high-quality food and beverages but also impeccable personal service. Focusing on an exquisite menu with daily specials and an extensive wine list, the establishment prioritizes creating lasting impressions on its guests through courteous and knowledgeable staff that enhance the overall dining experience.
The role in question is that of a server, responsible for delivering outstanding ... Show More
The role in question is that of a server, responsible for delivering outstanding ... Show More
Job Requirements
- High school diploma or equivalent preferred
- At least six months previous experience in full service dining
- Experience in upscale dining or steakhouse environment preferred
- Knowledge of wines and liquor service techniques
- Comfortable with self-banking
- Team oriented
- Ability to multitask and remain calm under pressure
- Sound judgment in guest relations
- Familiarity with point-of-sale systems
- Effective communication skills in English
- Minimum age 21
- Alcohol awareness certification
- Health certification
- Physically capable of lifting up to 50 lbs
- Able to stand or walk for extended periods
- Dexterity to use tools or equipment
- Good vision, hearing, and speaking abilities
- Willingness to work in noisy, smoky, and variable temperature environment
Job Qualifications
- At least six months previous experience working in a full service dining venue
- Preferably an upscale dining or steakhouse environment
- Experience providing high-touch guest service expected in an upscale room environment
- Knowledge of wines and liquor and wine service techniques
- Must be comfortable with self-banking
- Must be team oriented
- Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
- Previous experience exercising sound judgment when dealing with difficult guest situations
- Previous experience with point-of-sale systems, computers and calculators
- Ability to effectively communicate in English, both written and verbal
- High school diploma or equivalent preferred
- At least 21 years of age
Job Duties
- Greets the guest in an upbeat and positive manner
- Enthusiastically demonstrates knowledge of wines by the glass to include variety, region and characteristics of the wine
- Presents menus to guests and uses suggestive selling techniques to sell appetizers, soups, salads, entrees, specialty items and desserts
- Enthusiastically demonstrates knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques
- Offers wine pairings with a food selection
- Takes beverage and food orders according to service standards
- Serves and replenishes drinks in a timely manner, offers refills or new drink when the glass is approximately half full
- Inputs orders accurately into POS system using the Universal Seating guidelines
- Resolves guest complaints ensuring guest satisfaction and communicates situation to management
- Provides outstanding guest service expected in an upscale dining outlet throughout the dining experience
- Accepts payment for check from the guests, settles using approved method, and tenders change or receipts back to guest, ensuring all required signatures are obtained
- Extends courteous departures as guests leave and invites them to return
- Maintains knowledge of hotel services and local activities in order to respond to guest inquiries
- Monitors and maintains cleanliness, sanitation, and organization of assigned work areas
- Ensures all food is served within health, safety, and sanitation guidelines
- Maintains knowledge and complies with all departmental policies, procedures, and service standard expectations
- Assists other employees, when needed, in instances of food running, side work, drink orders
- Performs other duties as assigned
OysterLink helps restaurants, hotels, and hospitality businesses hire.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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