Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Training and development programs
Employee wellness programs
Job Description
The Great Oak Steakhouse is a distinguished dining destination located within the renowned Pechanga Resort Casino. As a luxury restaurant embedded in one of the premier casino resorts in the region, The Great Oak Steakhouse is committed to providing an exceptional dining experience that combines excellent cuisine with impeccable service. The establishment takes pride in adhering to the Four Diamond service standards, ensuring that every guest encounter is marked by high-quality service and a welcoming atmosphere. This commitment is reflected in the meticulous attention to detail in the food, beverage, and overall ambiance of the steakhouse, making it a favorite... Show More
Job Requirements
- Bachelor's degree from a four-year college or university
- Two to three years related experience as a manager in a fine dining restaurant
- Equivalent combination of education and experience
- Extensive knowledge of wines
- Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents
- Ability to respond to common inquiries or complaints from customers or members of the business community
- Ability to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply basic algebra concepts
- Ability to carry out instructions furnished in written, oral, or diagram form
- Flexibility and adaptability to help ensure the desired outcome
- Must qualify to obtain and maintain a Class "A" gaming license
- Must qualify to obtain and maintain Serve-Safe or similar certification
- Must qualify to obtain and maintain Tips or similar certification
Job Qualifications
- Bachelor's degree from a four-year college or university
- Two to three years related experience as a manager in a fine dining restaurant
- Extensive knowledge of wines
- Proficiency in Microsoft Office
- Proficiency in Kronos or similar system
- Proficiency in Micros or similar system
- Proficiency in Infor or similar system
- Strong leadership and communication skills
- Ability to motivate and train team members for operational excellence
Job Duties
- Operate outlet in an atmosphere as specified by food and beverage management and consistent with Four Diamond service and Pechanga Resort Casino standards
- Control day-to-day operations by scheduling labor to accommodate business levels
- Ensure proper service as outlined in the outlet’s Standard Operating Procedures and Service Guarantees manuals
- Table touching throughout the restaurant and during the entire shift to ensure guest satisfaction and gather feedback
- Enforce and train staff on applicable regulations, policies and procedures to enhance revenue and operation of the outlet
- Monitor actions of team members and customers to ensure health and safety standards and liquor regulations are obeyed
- Maintain and update wine list as needed and communicate key wine information to customers and staff
- Accountable for the implementation of individual performance standards and timely review and evaluation of each employee’s performance
- Address and resolve all guest comments in a timely manner
- Monitor and control all manager adjustments and voids on a daily basis
- Control profit and loss to meet and/or exceed budget, maintain accurate inventory, manage labor, review financial reports, and take appropriate actions
- Conduct performance appraisals, discipline action, motivate, and train team members
- Ensure maintenance of equipment, outlet, and menus based on company standards
- Ensure food quality and food serving achieves 100% guest satisfaction
- When necessary, act as service team member including hosting, bussing, running, or serving to ensure guests receive Four Diamond service
- Ensure adequate staffing levels, schedule, assign stations, and record attendance and paid time off
- Instruct staff daily on proper uniforms, cleanliness, and personal hygiene
- Order supplies to maintain proper par levels including beverage and service food items
- Be aware of contemporary nutritional and health requirements including dietary and safe food restrictions
- Coordinate and staff for VIP or private functions in conjunction with food and beverage events
- Ensure a safe working environment and maintain sanitation standards
- Protect the assets of Pechanga Resort Casino and ensure compliant operation
- Perform other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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