Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $103,400.00 - $108,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
401K retirement plan with employer match
Life insurance
Paid Time Off
Job Description
Amtrak is a renowned national passenger railroad service that connects American communities and businesses through its extensive rail network. As a company deeply committed to safety, service excellence, and community impact, Amtrak employs over 20,000 diverse and energetic professionals across various career disciplines throughout the United States. With a strong emphasis on values such as 'Do the Right Thing,' 'Excel Together,' and 'Put Customers First,' Amtrak fosters a culture that prioritizes trust, accountability, effective communication, customer focus, and proactive safety and security. This culture drives the company's success in providing efficient and dependable rail service while embracing diversity and innovation... Show More
Job Requirements
- High school diploma or GED
- Three years of prior relevant experience required
- Experience in passenger handling and service delivery
- Management experience with station operations in railroad, airline or hospitality industry
- Ability to manage multiple priorities and work under pressure
- Strong interpersonal and communication skills
- Proficiency in computer software related to the field
- Knowledge of applicable regulations and labor agreements
- Willingness to work onsite 4 to 5 days per week
- Ability to travel up to 25 percent
- Must pass pre-employment background and drug screening
- Commitment to safety and customer service excellence
Job Qualifications
- High school diploma or GED
- Minimum 3 years of relevant experience
- Experience with passenger handling and service delivery
- Management experience in station operations within railroad, airline, or hospitality industries
- Bachelor’s degree or equivalent combination of education and experience preferred
- Proven ability managing contracts related to station operations preferred
- Demonstrated leadership managing diverse teams and innovative management skills
- Experience managing departmental operating budgets preferred
- Strong computer skills including spreadsheets, databases, and word processing
- Excellent oral and written communication skills
- Knowledge of federal, state, and local regulations and Amtrak labor agreements
Job Duties
- Oversee and direct station service operations to provide the highest level of passenger satisfaction
- Manage and monitor passenger interaction and entraining/detraining processes to ensure safety and on-time performance
- Enforce staff compliance with corporate policies on customer service, safety, security, accounting, and grooming standards
- Adhere to training, performance measurement, counseling, discipline, and reward processes for station employees
- Serve as liaison with various departments to coordinate resolution of service and operational issues including delays and equipment problems
- Manage contracts and facility maintenance coordination with engineering and external entities as applicable
- Handle service disruptions calmly, including re-accommodations for hotels, buses, special needs, and unaccompanied minors
- Oversee station employee audits and remittance compliance to protect revenue
- Promote professional relationships with agencies, labor organizations, and contractors to support corporate goals
- Implement departmental safety plans to reduce injuries
- Demonstrate proven leadership and extensive computer skills
- Communicate effectively with internal and external stakeholders
- Maintain knowledge of regulatory and labor agreements related to station operations
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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