Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $103,600.00 - $155,400.00
Work Schedule
Fixed Shifts
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Medical insurance
Dental Insurance
Vision Insurance
401k match program
Quarterly bonus plans
Generous holiday and paid time off
Job Description
Alaska Airlines is a renowned American airline, widely recognized for its commitment to delivering outstanding customer service and operational excellence. As one of the leading carriers in the United States, Alaska Airlines operates an extensive network of domestic and international routes, connecting people to destinations across North America and beyond. The company prides itself on fostering a culture rooted in core values such as safety, respect, integrity, and innovation, which guide every aspect of its business. With an emphasis on creating an airline that people love, Alaska Airlines is committed to providing a superior travel experience to its guests while... Show More
Job Requirements
- High school diploma or equivalent
- Minimum age of 18
- Must be authorized to work in the U.S.
- 7 years of airport operations in roles with increasing levels of responsibility or related experience
- Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree
- Ability to build a positive work environment, which builds effective working relationships across internal divisions and vendor management teams
- Understanding and ability to apply LEAN process improvement principles resulting in a work environment that strives for continual improvement
- Strong communication (e.g., verbal, written, presentation) and interpersonal skills
- Sound, strategic thinker with good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety
- Working knowledge of fiscal control systems, staffing processes, safety and security compliance
- Solid knowledge of TSA, FAA and IATA regulations and requirements related to customer handling
- Minimum age of 18
- Must be authorized to work in the U.S.
Job Qualifications
- 7 years of airport operations in roles with increasing levels of responsibility or related experience
- Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree
- Ability to build a positive work environment, which builds effective working relationships across internal divisions and vendor management teams
- Understanding and ability to apply LEAN process improvement principles resulting in a work environment that strives for continual improvement
- Strong communication (e.g., verbal, written, presentation) and interpersonal skills, with the ability to create collaborative relationships that drive outcomes in the best interest of the company, with others in the organization, and with key external business partners
- Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety
- Working knowledge of fiscal control systems, staffing processes, safety and security compliance
- Solid knowledge of TSA, FAA and IATA regulations and requirements related to customer handling
Job Duties
- Manage all phases of station operations during designated shift to exceed our goals in key operational metrics including CD0, MBR, TTC, and productivity
- Make decisions related to all functions at the station, including ramp operations, customer service, ticketing, baggage handling, passenger security, and vendor oversight in a manner to ensure compliance with company service standards, policies, and all regulations of federal, state and local port authorities
- Influence across station teams and cross-divisionally, partnering with Maintenance, Flight Operations, Inflight, and Network Operations Control (NOC) to determine acceptable passenger, baggage, and on-time performance impacts due to off-schedule operations
- Leverage deep knowledge of the business and establish priorities to achieve quality service and operational goals
- Collaborate with Guest Service Coordination Center to proactively address operational challenges and the resulting impact on above-wing staffing and guest experience
- Manage vendor performance and partnerships by providing oversight and feedback for designated shift
- Exercises considerable latitude and initiative to establish priorities of airport operations programs to promote process changes
- Regularly partner with Port leadership and other government agencies (i.e., TSA, Port of Seattle Police, etc.) to ensure Alaska’s interests are addressed
- Influence across team on regulatory, technological, and business changes that involve customer handling operations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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