Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $103,600.00 - $155,400.00
Work Schedule
Day Shifts
Benefits
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Medical insurance
Dental Insurance
Vision Insurance
401k match program
quarterly and annual bonus plans
Generous holiday and paid time off
Job Description
Alaska Airlines is a premier American airline known for its commitment to operational excellence and exceptional customer service. As one of the leading airlines in the United States, Alaska Airlines takes pride in its rich history, extensive network, and dedication to creating an airline that passengers love. The company fosters a collaborative and inclusive culture guided by clearly defined core values and leadership principles, which emphasize safety, care, integrity, and performance. Alaska Airlines operates corporate teams specializing in various functions such as accounting, human resources, finance, planning, legal, marketing, and airport operations, all contributing to the airline's mission to provide... Show More
Job Requirements
- Minimum age of 18
- Must be authorized to work in the U.S.
- High school diploma or equivalent
- Seven years of airport operations experience in roles with increasing responsibility or related experience
- Bachelor’s degree or two additional years of relevant training/experience in lieu of degree
- Ability to build effective working relationships across internal divisions and vendor teams
- Understanding of LEAN process improvement principles
- Strong communication and interpersonal skills
- Knowledge of fiscal control, staffing processes, safety and security compliance
- Knowledge of TSA, FAA, and IATA regulations
- Must obtain and maintain airport SIDA badge
- Pass pre-employment drug testing as per DOT regulations
Job Qualifications
- Bachelor’s degree or additional relevant training/experience in lieu of degree
- Seven years of progressive airport operations experience
- Ability to build positive work environments fostering collaboration across divisions and vendors
- Understanding and application of LEAN process improvement principles
- Strong verbal, written, presentation, and interpersonal communication skills
- Strategic thinker with good judgment, business acumen, and urgency balanced with safety
- Working knowledge of fiscal control systems, staffing processes, safety and security compliance
- Solid knowledge of TSA, FAA, and IATA regulations related to customer handling
- High school diploma or equivalent
Job Duties
- Manage all phases of station operations during designated shift to exceed key operational metrics including CD0, MBR, TTC, and productivity
- Make decisions related to all station functions including ramp operations, customer service, ticketing, baggage handling, passenger security, and vendor oversight ensuring compliance with company standards and federal, state, local regulations
- Influence station teams and collaborate cross-divisionally with Maintenance, Flight Operations, Inflight, and Network Operations Control to manage passenger, baggage, and on-time performance impacts
- Leverage deep business knowledge to establish priorities achieving quality service and operational goals
- Collaborate with Guest Service Coordination Center to proactively address operational challenges affecting staffing and guest experience
- Manage vendor performance and partnerships by providing oversight and feedback
- Partner regularly with Port leadership and government agencies like TSA and Police to safeguard Alaska’s interests
- Influence team on regulatory, technological, and business changes related to customer handling operations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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