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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $90,000.00 - $100,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Training and Development
Meal allowance
flexible schedule
Job Description
The Edgewater is a renowned hospitality establishment known for its exceptional dining and lodging experiences in Madison, Wisconsin. Situated with breathtaking views of Lake Mendota, it offers guests a unique blend of upscale ambiance and approachable modern American cuisine. The Edgewater features several dining venues, including its flagship restaurant The Statehouse, Augie’s Tavern, and a comprehensive hotel In-Room Dining service. These outlets combine to provide a signature Madison dining experience that caters to a diverse clientele, emphasizing quality, service, and a welcoming atmosphere. The Edgewater is committed to utilizing fresh, ingredient-driven menus that reflect contemporary culinary trends while maintaining a... Show More
Job Requirements
- Bachelor’s degree in hospitality management, restaurant management or equivalent
- 2+ years of strong leadership skills and management/supervisory experience
- Must be 18 or older
- Must be able to work a flexible schedule including nights, weekends and public holidays
- Excellent interpersonal skills and a team player attitude
- Strong attention to detail and multitasking ability
- Effective communication skills with guests and staff
- Strong customer service skills
- Ability to prioritize and manage multiple tasks efficiently
- Working knowledge of general restaurant operations and food and beverage
- Understanding of financial statements and labor productivity
- Ability to lift, push, pull a minimum of 50lbs
- Food manager certification (preferred)
- Previous hotel food and beverage service experience (preferred)
- Knowledge of boat safety and handling (preferred)
Job Qualifications
- Must be 18 or older
- Bachelor’s degree in hospitality management, restaurant management or equivalent
- Must be able to work a flexible schedule including nights, weekends and public holidays
- Combined 2+ years of strong leadership skills and management/supervisory experience and/or restaurant management experience
- Excellent interpersonal skills and a team player attitude
- Strong attention to detail and the ability to handle multiple tasks at once
- Ability to communicate effectively with guests, and staff
- Strong customer service skills and the ability to resolve customer issues or complaints
- Must be able to perform multiple tasks and prioritize efficiently
- Must have excellent working knowledge of general restaurant operations and food and beverage
- Understanding of financial statements and labor productivity
- Ability to lift, push, pull a minimum of 50lbs
- Food manager certification (preferred)
- 2+ year’s previous hotel food and beverage service (preferred)
- Working knowledge of boat safety and handling (preferred)
Job Duties
- Lead work of direct reports, both in daily and longer-term concentration on maintaining quality of service and experience for restaurant patrons
- Ensure Pre-shift meetings are conducted with Statehouse staff on a daily basis to ensure good communication
- Create process and procedures to enhance guest experience including but not limited to wait time of service and seating
- Maintain a consistently smooth-running operation
- Monitor and critique the quality and consistency of the food product
- Monitor guest satisfaction/comments and resolve customer issues or complaints regarding food and service
- Attend Food & Beverage Department Meetings
- Provide ideas and feedback related to menu development and drive cocktail and wine list programs
- Conduct weekly/monthly financial reviews of the Statehouse productivity
- Be familiar with clients so that there is constant recognition of all repeat guests
- Make sure all equipment and work areas are in good condition and clean
- Manage department payroll reporting & tip out distribution
- Contribute to the profitability of the restaurant through cost control effectiveness
- Constantly perform positive up-selling techniques with service staff
- Know emergency procedures (including CPR) and work to prevent accidents, and follow proper process in the event of an incident (i.e. incident report to HR)
- Be competent, compliant and enforce all policies related to liquor liability laws
- Manage and coach all Statehouse staff including but not limited to progressive discipline actions and termination with support of Human Resources
- Manage the staffing levels and follow proper procedures for recruiting, sourcing of candidates and interviewing with Human Resources support
- Manage the scheduling of staff as required by service standards and volume expectations while maintaining headcount requirements
- Ensuring appropriate inventories and controls are maintained in all areas
- Holding staff accountable and to The Edgewater’s expectations and policies including but not limited to employee uniform and grooming standards
- Certifying all staff are, greeting guests promptly and proactively, displaying “spotlight” behaviors, anticipating guests’ needs, following proper food and liquor handling procedures and accommodating guest’s special requests and concerns
- Understanding of all cashiering procedures and ability to troubleshoot payment methods, including but not limited to Micros software
- Understanding how to operate all the equipment used in the restaurant
- Actively participate in and lead all health and safety policies and procedures set out for The Edgewater
- Other Duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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