Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $90,000.00 - $100,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Professional development opportunities
Job Description
The Edgewater is a premier hospitality establishment located in downtown Madison, known for its picturesque views of Lake Mendota and its commitment to delivering exceptional dining and lodging experiences. As the flagship property of The Edgewater, The Statehouse restaurant, along with Augie’s Tavern and the hotel’s In-Room Dining service, collectively form the cornerstone of the client’s culinary offerings. This vibrant and upscale dining venue is celebrated for its modern American cuisine, which focuses on using fresh, ingredient-driven dishes that appeal to a broad and diverse clientele. The atmosphere skillfully balances sophistication with an approachable and welcoming environment, making it a... Show More
Job Requirements
- Ability to lift, push, pull a minimum of 50lbs
- Food Manager Certification (preferred)
- 2+ year’s previous hotel food and beverage service (preferred)
- Working knowledge of boat safety and handling (preferred)
Job Qualifications
- Must be 18 or older
- Bachelor’s degree in hospitality management, restaurant management or equivalent
- Must be able to work a flexible schedule including nights, weekends and public holidays
- Combined 2+ years of strong leadership skills and management/supervisory experience and/or restaurant management experience
- Excellent interpersonal skills and a team player attitude
- Strong attention to detail and the ability to handle multiple tasks at once
- Ability to communicate effectively with guests, and staff
- Strong customer service skills and the ability to resolve customer issues or complaints
- Must be able to perform multiple tasks and prioritize efficiently
- Must have excellent working knowledge of general restaurant operations and food and beverage
- Understanding of financial statements and labor productivity
Job Duties
- Lead work of direct reports, both in daily and longer-term concentration on maintaining quality of service and experience for restaurant patrons
- Ensure pre-shift meetings are conducted with Statehouse staff on a daily basis to ensure good communication
- Create process and procedures to enhance guest experience including but not limited to wait time of service and seating
- Maintain a consistently smooth-running operation
- Monitor and critique the quality and consistency of the food product
- Monitor guest satisfaction/comments and resolve customer issues or complaints regarding food and service
- Attend Food & Beverage Department Meetings
- Provide ideas and feedback related to menu development and drive cocktail and wine list programs
- Conduct weekly/monthly financial reviews of the Statehouse productivity
- Be familiar with clients so that there is constant recognition of all repeat guests
- Make sure all equipment and work areas are in good condition and clean
- Manage department payroll reporting & tip out distribution
- Contribute to the profitability of the restaurant through cost control effectiveness
- Constantly perform positive up-selling techniques with service staff
- Know emergency procedures (including CPR) and work to prevent accidents, and follow proper process in the event of an incident (i.e. incident report to HR)
- Be competent, compliant and enforce all policies related to liquor liability laws
- Manage and coaching all Statehouse staff including but not limited to progressive discipline actions and termination with support of Human Resources
- Manage the staffing levels and follow proper procedures for recruiting, sourcing of candidates and interviewing with Human Resources support
- Manage the scheduling of staff as required by service standards and volume expectations while maintaining headcount requirements
- Ensuring appropriate inventories and controls are maintained in all areas
- Holding staff accountable and to The Edgewater’s expectations and policies including but not limited to employee uniform and grooming standards
- Certifying all staff are, greeting guests promptly and proactively, displaying “spotlight” behaviors, anticipating guests’ needs, following proper food and liquor handling procedures and accommodating guest’s special requests and concerns
- Understanding of all cashiering procedures and ability to troubleshoot payment methods, including but not limited to Micros software
- Understanding how to operate all the equipment used in the restaurant
- Actively participate in and lead all health and safety policies and procedures set out for The Edgewater
- Other duties as assigned
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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