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Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
Kroger is one of the largest and most trusted retail companies in the United States, with a rich history of serving diverse communities for nearly 140 years. As a leading supermarket chain, Kroger offers a vast selection of quality products ranging from fresh produce and groceries to specialty items and prepared foods. The company places a strong emphasis on customer satisfaction, community involvement, and providing a welcoming shopping environment. Committed to sustainability and social responsibility, Kroger continuously innovates to meet customers' evolving needs while maintaining competitive pricing and exceptional service.
This role centers around delivering outstanding customer service ... Show More
This role centers around delivering outstanding customer service ... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or retail preferred
- Ability to operate coffee shop equipment and adhere to food safety standards
- Ability to provide excellent customer service and handle multiple tasks simultaneously
- Effective communication and interpersonal skills
- Ability to work cooperatively within a team
- Willingness to work in a fast-paced and sometimes stressful environment
- Ability to stand for extended periods and perform physical tasks
- Must be able to perform essential job functions with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Knowledge of food safety regulations and guidelines
- Ability to operate kitchen and beverage preparation equipment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Teamwork and collaboration skills
- Basic math skills for transactions and inventory management
- Attention to detail and strong organizational skills
- Ability to manage conflict in a professional manner
Job Duties
- Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit
- Treat customers and employees in a fair and ethical manner, promoting an inclusive work environment
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company and store goals
- Prepare beverage selections to recipe and standards and to customer requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients and merchandise
- Check product quality to ensure freshness
- Review sell by dates and take appropriate actions
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering and shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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