Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Paid Time Off
Holiday pay
sick pay
Employee Discounts
Tuition Reimbursement
Employee assistance program
Career development programs
Job Description
Kroger is the nation's largest grocer, with nearly 2,800 stores operating across 35 states under 28 different brand names. Founded over a century ago as a small grocery store in Cincinnati, Kroger has grown into a household name dedicated to delivering quality, affordability, and exceptional service to communities across the United States. At the heart of Kroger’s mission is a commitment to 'Feed the Human Spirit,' which means bringing people together through food, diversity, and passion for service. Kroger’s work environment promotes inclusion, respect, honesty, integrity, and safety, ensuring a supportive space for both associates and customers alike. With a... Show More
Job Requirements
- Excellent customer service skills
- Any previous comparable experience
- Ability to perform essential job functions with or without accommodation
- Ability to handle physical demands of the job
- Effective interpersonal skills
- High school diploma or equivalent preferred
Job Qualifications
- Excellent customer service skills
- Ability to work cooperatively in a fast-paced environment
- Effective communication skills
- Basic knowledge of food safety and handling
- Ability to operate kitchen and beverage equipment
- Ability to handle customer inquiries and resolve conflicts professionally
- Willingness to learn and follow company policies
- Ability to collaborate within a team
- Attention to detail and time management skills
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
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Job Qualifications
Experience
No experience required
Job Location
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