Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
Prescription coverage
flexible scheduling
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
training programs
Job Description
Kroger, founded over a century ago as a small grocery store in Cincinnati, Ohio, has grown into the nation's largest grocer with nearly 2,800 stores operating across 35 states under 28 different names. As America's grocer, Kroger prides itself on bringing together diverse teams who share a passion for food and people, united by one common purpose: To Feed the Human Spirit. With a long history of innovation and customer service, Kroger works tirelessly to create exceptional experiences not only for its customers but also for its communities and its employees. Every day, food remains at the heart of Kroger’s... Show More
Job Requirements
- Excellent customer service skills
- Prior comparable experience preferred
- Ability to create a welcoming environment for customers
- Knowledge of product details and ability to respond to customer inquiries
- Ability to collaborate with team members and promote teamwork
- Ability to operate coffee shop equipment and maintain cleanliness
- Compliance with food safety and company guidelines
- Ability to work in a high-paced, sometimes stressful environment
- Conflict management skills
- Honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance
- Ability to provide support to minors, individuals with special needs, or older adults
- Ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to create welcoming environments for customers
- Knowledge of product details and ability to make recommendations
- Effective teamwork and collaboration skills
- Ability to operate coffee shop equipment properly
- Strong communication skills
- Ability to manage conflict in a cooperative manner
- Commitment to safety and food handling standards
- Ability to work under pressure
- Honesty and integrity in business practices
- Ability to follow directions and seek help when needed
- Ability to support diverse customer needs
Job Duties
- Provide exceptional customer service in a safe and clean environment
- Treat customers and employees in a fair and ethical manner
- Promote an inclusive work environment
- Provide the right products at the right time with fair and accurate pricing
- Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
- Gain and maintain knowledge of products to respond to questions and make suggestions
- Collaborate with associates and promote teamwork to help achieve store goals
- Prepare beverage selections according to recipe and customer requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items
- Inform customers of coffee shop specials
- Provide fresh products with correct portion size to customers
- Recommend coffee shop items to ensure customer satisfaction
- Use coffee shop equipment such as refrigerators, freezers, slicers, and ovens according to guidelines
- Prepare, package, label, and inventory ingredients and merchandise
- Check product quality and review sell-by dates
- Properly use kitchen equipment including espresso machine, blender, scale and steamer
- Label, stock, and inventory department merchandise
- Report product ordering or shipping discrepancies
- Stay current with present, future, seasonal, and special ads
- Comply with safety procedures and report unsafe conditions
- Adhere to all food safety regulations and guidelines
- Perform preventive maintenance by inspecting equipment and reporting repairs
- Notify management of customer or employee accidents
- Report all safety risks or illegal activities to store management
- Work cooperatively in a high-paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner
- Act with honesty and integrity regarding customer and business information
- Follow directions and seek assistance to resolve issues
- Provide support through interaction with minors, individuals with special needs, or older adults
- Perform essential job functions with or without reasonable accommodation
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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