Job Overview
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
Professional development opportunities
Job Description
This job opportunity is with a reputable retail establishment that values exceptional customer service and ethical business practices. The company operates a coffee shop within a larger store and is dedicated to creating a welcoming, inclusive, and safe environment for both customers and employees. The organization prides itself on upholding core values such as respect, honesty, integrity, diversity, inclusion, and safety. These values are reflected daily in their operations, ensuring customers enjoy a positive shopping experience that encourages repeat visits.
As a key member of the coffee shop team, this role involves providing outstanding service to customers by offering qua... Show More
As a key member of the coffee shop team, this role involves providing outstanding service to customers by offering qua... Show More
Job Requirements
- Excellent customer service skills
- ability to perform essential job functions with or without reasonable accommodation
- ability to work cooperatively in high-paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Job Qualifications
- Excellent customer service skills
- any previous comparable experience
- knowledge of coffee shop products and preparation
- ability to operate coffee shop equipment
- teamwork and collaboration skills
- ability to manage conflict professionally
- ability to act with honesty and integrity
- ability to follow directions and seek assistance
- ability to work in a fast-paced environment
- customer support experience with special needs groups
Job Duties
- Provide exceptional customer service in a safe and clean environment
- treat customers and employees fairly and ethically
- create an environment that makes customers feel welcome and appreciated
- maintain knowledge of products and answer customer questions
- collaborate with team members to achieve store goals
- prepare beverage selections according to recipes and customer requests
- tender transactions using company best practices
- offer product samples and inform customers of specials
- provide fresh products with correct portion sizes to prevent shrink
- recommend coffee shop items to customers
- use kitchen and coffee shop equipment properly
- prepare, package, label, and inventory ingredients
- check product quality and review sell by dates
- label, stock, and inventory department merchandise
- report ordering and shipping discrepancies
- stay current with present, future, and seasonal ads
- comply with safety procedures and report unsafe conditions
- perform preventive equipment maintenance and report repairs
- notify management of accidents, safety risks, and illegal activities
- work cooperatively in a high-paced environment
- manage conflicts reasonably and nonconfrontationally
- act with honesty and integrity regarding sensitive information
- follow directions and seek assistance when needed
- provide support to minors, individuals with special needs, and older adults
- perform essential job functions with or without accommodation
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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