Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
sick pay
Employee assistance program
Tuition Reimbursement
associate discounts
flexible scheduling
Job Description
Kroger is a leading American grocery retailer that has evolved from a single small Cincinnati grocery store over a century ago into the nation’s largest grocer. Operating nearly 2,800 stores across 35 states under 28 different brand names, Kroger takes great pride in its diverse teams, united by a shared passion for food and community engagement. As America’s grocer, Kroger is committed to feeding the human spirit by delivering amazing food experiences to customers, communities, and employees alike. The company’s mission blends innovation with a tradition of trust, offering a workplace where employees can grow both personally and professionally through... Show More
Job Requirements
- excellent customer service skills
- ability to work cooperatively in a high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- any previous comparable experience
- knowledge of products sold within the department
- ability to prepare beverage selections according to recipe and standards
- experience collaborating with associates and promoting teamwork
- ability to use coffee shop equipment such as refrigerators, freezers, slicers, ovens, espresso machine, blender, computerized scale and steamer
- understanding of food safety regulations and guidelines
- strong communication skills and ability to interact with customers of diverse backgrounds
- capacity to handle transactions using company best practices
- basic inventory, labeling and merchandising skills
Job Duties
- create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- collaborate with associates and promote teamwork to help achieve company/store goals
- prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- tender transactions using company best practices
- offer product samples to help customers discover new items or products for which they inquire about
- inform customers of coffee shop specials
- provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- recommend coffee shop items to customers to ensure they get the products they want and need
- use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- prepare, package, label and inventory ingredients in merchandise
- check product quality to ensure freshness
- review sell by dates and take appropriate action
- properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- label, stock and inventory department merchandise
- report product ordering/shipping discrepancies to the department manager
- stay current with present, future, seasonal and special ads
- reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- adhere to all food safety regulations and guidelines
- practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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