Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $16.50
Work Schedule
Flexible
Benefits
Healthcare coverage
flexible scheduling
Paid Time Off
Employee assistance program
Financial Coaching
associate discounts
Tuition Reimbursement
Training and Career Development
Job Description
Kroger is a company with a rich history that started as a small grocery store in Cincinnati more than a century ago and has grown to become the largest grocer in the United States. Today, Kroger operates nearly 2,800 stores across 35 states under 28 different names, making it a well-recognized leader in the food retail industry. As America's grocer, Kroger is committed to bringing together diverse teams who share a passion for food and people with a common purpose: To Feed the Human Spirit. The company prides itself on its innovative spirit and dedication to creating exceptional experiences for... Show More
Job Requirements
- Minimum excellent customer service skills
- Ability to create welcoming environment for customers
- Ability to maintain knowledge of products sold
- Ability to collaborate with team members
- Ability to prepare beverages to standards
- Ability to handle transactions accurately
- Ability to use coffee shop equipment safely
- Ability to monitor product quality and freshness
- Ability to comply with safety and food regulations
- Ability to report safety and security issues
- Ability to manage conflict reasonably
- Ability to act with honesty and integrity
- Ability to follow directions and seek assistance when needed
- Ability to interact supportively with diverse customer groups including minors and individuals with special needs
- Ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review 'sell by' dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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