Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
sick pay
Employee Discounts
Tuition Reimbursement
Employee assistance program
Financial Coaching
Job Description
Kroger is a renowned and established American grocery company that began as a small grocery store in Cincinnati over a century ago. It has since evolved into the nation's largest grocer, operating nearly 2,800 stores across 35 states under 28 different names. Kroger prides itself on its rich history of innovation and commitment to serving diverse communities by bringing together passionate teams with a common mission: To Feed the Human Spirit. As America’s grocer, Kroger prioritizes creating exceptional customer experiences, thriving communities, and fostering a positive workplace environment where people genuinely matter. The company values respect, honesty, integrity, diversity, inclusion,... Show More
Job Requirements
- Excellent customer service skills
- Ability to perform essential job functions with or without reasonable accommodation
- Willingness to work in a fast-paced environment
- Ability to manage conflict in a nonconfrontational manner
- Capability to follow directions and seek help when necessary
- Commitment to honesty and integrity
- Ability to comply with safety and food handling guidelines
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to create a welcoming environment for customers
- Knowledge of products sold within the department
- Ability to collaborate effectively with team members
- Competency in using coffee shop and kitchen equipment
- Ability to recommend products and inform customers of specials
- Attention to detail regarding product freshness and portion control
- Ability to comply with safety and food regulations
- Strong communication and problem-solving skills
- Capability to work well under pressure and resolve conflicts professionally
- Integrity in handling customer and business information
- Willingness to seek assistance when needed
- Ability to provide support to diverse customer groups including minors and individuals with special needs
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
No experience required
Job Location
You may be also interested in: