Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.25 - $15.25
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Kroger is America's largest grocer with a rich history that began over a century ago in Cincinnati. From a humble grocery store, Kroger has expanded to nearly 2,800 stores across 35 states, operating under 28 different names. Kroger brings together diverse teams driven by a passion for food and people, all working towards a common mission: To Feed the Human Spirit. Known for innovation and commitment to customer satisfaction, Kroger focuses on creating exceptional experiences for customers, communities, and employees alike. The company values respect, honesty, integrity, diversity, inclusion, and safety, fostering an inclusive and supportive work environment where everyone... Show More
Job Requirements
- Minimum excellent customer service skills
- Desire any previous comparable experience
- Ability to create welcoming customer environments
- Ability to prepare beverages according to recipes and standards
- Ability to handle transactions using company best practices
- Ability to use coffee shop equipment such as refrigerators, ovens, blenders, and espresso machines
- Ability to check product quality and enforce sell-by date policies
- Ability to adhere to safety procedures and report hazards
- Ability to work cooperatively in fast-paced environment
- Ability to manage conflict in a nonconfrontational manner
- Ability to act with honesty and integrity
- Ability to follow directions and seek assistance when necessary
- Ability to support minors, individuals with special needs, and older adults
- Must be able to perform essential job functions with or without accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to maintain product knowledge and respond to customer inquiries
- Strong teamwork and collaboration skills
- Ability to manage conflict in a reasonable and cooperative way
- Honest and integrity-driven approach to customer and business information
- Capability to follow direction and seek assistance to resolve issues
- Ability to work cooperatively within a fast-paced environment
- Skills in using coffee shop and kitchen equipment
- Understanding and adherence to food safety regulations and guidelines
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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