Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Kroger, originally founded as a small grocery store in Cincinnati over a century ago, has grown exponentially to become the largest grocery retailer in the United States. Operating nearly 2,800 stores across 35 states under 28 different names, Kroger is a household name synonymous with quality, service, and community commitment. As America's grocer, Kroger takes pride in bringing together diverse teams united by a shared passion for food and people, all driven by one common purpose: To Feed the Human Spirit. This remarkable legacy of innovation and dedication underscores every aspect of Kroger's operations, emphasizing exceptional customer experiences, community engagement,... Show More
Job Requirements
- Minimum excellent customer service skills
- ability to perform essential job functions with or without accommodation
- willingness to work in a fast-paced environment
- adherence to safety and food safety regulations
- ability to manage conflict and communicate effectively
- ability to maintain a clean and safe work environment
- effective teamwork and collaboration
Job Qualifications
- Excellent customer service skills
- ability to work cooperatively in a high paced and sometimes stressful environment
- ability to manage conflict reasonably and nonconfrontationally
- honesty and integrity in handling customer and business information
- ability to follow directions and seek assistance as needed
- experience in customer service preferred
- knowledge of food safety regulations and guidelines
- basic equipment operation skills for coffee shop machinery
Job Duties
- Provide exceptional customer service in a safe and clean environment
- treat customers and employees in a fair and ethical manner
- promote an inclusive work environment
- provide the right products at the right time with fair and accurate pricing
- demonstrate respect, honesty, integrity, diversity, inclusion and safety
- answer customer questions regarding products
- maintain product knowledge and make suggestions
- collaborate with associates and promote teamwork
- prepare beverage selections to recipe and standards
- offer product samples and inform customers of specials
- provide accurate portion sizes to prevent shrink
- recommend coffee shop items
- use all coffee shop equipment properly
- check product quality and freshness
- label, stock and inventory merchandise
- report ordering and shipping discrepancies
- comply with safety programs and food safety guidelines
- inspect equipment and notify management of repair needs
- report customer or employee accidents and safety risks
- manage conflict reasonably and cooperatively
- act with honesty and integrity
- follow directions and seek assistance when necessary
- provide support to minors, individuals with special needs and older adults
- perform essential job functions with or without accommodation
Job Qualifications
Experience
No experience required
Job Location
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