Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.49 - $25.15
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
Tuition Reimbursement
training programs
Job Description
Qualify Food Centers (QFC), based in Washington, is a leading supermarket chain that merged with The Kroger Company in 1998. Today, QFC proudly serves customers through 59 stores located throughout Washington and Oregon. As a member of the Kroger family of companies, QFC is committed to combining a diverse team of passionate individuals who have a shared mission: To Feed the Human Spirit. Known for its innovation and dedication to excellence, QFC continuously strives to create amazing experiences not only for its customers but also for the communities it serves and for its associates. The guiding principles of respect, honesty,... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or food service is a plus
- Must be able to perform essential job functions with or without reasonable accommodation
- Excellent customer service skills
- Ability to operate coffee shop equipment
- Ability to collaborate with team members
- Ability to follow safety and food handling regulations
- Effective communication skills
- Ability to manage conflict in a nonconfrontational manner
Job Qualifications
- Excellent customer service skills
- Ability to maintain knowledge of products sold within the department
- Ability to operate coffee shop equipment including espresso machine, blender, computerized scale and steamer
- Ability to collaborate effectively with associates and promote teamwork
- Ability to follow safety procedures and food safety regulations
- Ability to manage conflict in a cooperative manner
- Strong communication and interpersonal skills
- Ability to work in a high paced and sometimes stressful environment
- Desired: any previous comparable experience
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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