Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Kroger is a premier American grocery retailer that has evolved from a small Cincinnati grocery store established over a century ago into the nation’s largest grocer. Operating nearly 2,800 stores across 35 states under 28 different banners, Kroger is recognized as America’s grocer. The company has built a reputation for innovation and community involvement, marrying a deep passion for food with a commitment to providing exceptional customer experiences. At Kroger, food isn’t just a product, it’s a core part of the company’s mission to Feed the Human Spirit. The company embraces diversity and inclusion, fostering an environment where employees and... Show More
Job Requirements
- High school diploma or equivalent
- Ability to provide excellent customer service
- Ability to maintain cleanliness and safety standards
- Ability to operate food preparation equipment
- Ability to follow company policies and procedures
- Good communication skills
- Ability to work flexible hours including weekends and holidays
- Must be able to perform the essential functions of the job with or without reasonable accommodation
- Ability to handle stressful situations calmly and professionally
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to operate kitchen equipment such as espresso machine, blender, computerized scale and steamer
- Knowledge of food safety regulations
- Ability to communicate effectively with customers and team members
- Ability to work cooperatively in a team environment
- Strong problem-solving skills
- Ability to handle multiple tasks in a fast-paced setting
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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