Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Kroger is a household name and America’s largest grocery retailer, boasting nearly 2,800 stores across 35 states under 28 different banners. With roots tracing back to a modest grocery in Cincinnati over a century ago, Kroger has grown dramatically while keeping food and community at its core. Their commitment as America’s grocer is not only to provide quality food at great value but to foster diverse and inclusive teams passionate about customer service and community impact. Kroger's mission to "Feed the Human Spirit" reflects their dedication to creating exceptional experiences for customers, associates, and communities alike. They prioritize an inclusive... Show More
Job Requirements
- Excellent customer service skills
- Ability to work cooperatively in a high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to create a welcoming and inclusive environment
- Knowledge of food products and preparation methods
- Strong communication and teamwork skills
- Ability to operate coffee shop and kitchen equipment
- Ability to follow safety and food handling protocols
- Conflict resolution skills
- Integrity and professionalism
- Ability to provide direct support to diverse populations
- Ability to work in a fast-paced environment
Job Duties
- Provide exceptional customer service in a safe and clean environment to ensure the customer’s return visit
- Treat customers and employees in a fair and ethical manner
- Promote an inclusive work environment
- Provide the right products at the right time with fair and accurate pricing
- Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
- Answer questions regarding products sold within the department and throughout the store
- Prepare beverage selections to recipe and standards using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items
- Provide fresh products in correct portion sizes to prevent shrink
- Recommend coffee shop items to ensure customer satisfaction
- Use all coffee shop equipment according to company guidelines
- Label, stock and inventory department merchandise
- Check product quality to ensure freshness and review sell by dates
- Report product ordering and shipping discrepancies to the department manager
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by inspecting equipment and reporting repair needs
- Notify management of customer or employee accidents and report safety risks or illegal activity
- Work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable and cooperative manner
- Act with honesty and integrity regarding customer and business information
- Follow directions and seek assistance when necessary
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Perform essential job functions with or without reasonable accommodation
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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