Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holiday pay
sick pay
Employee Discounts
Tuition Reimbursement
training programs
Job Description
Kroger is a leading grocery retailer rooted in a rich history that began over a century ago in Cincinnati. From its humble beginnings as a small grocery store, Kroger has grown to become the nation’s largest grocer with nearly 2,800 stores in 35 states. Operating under 28 different store names, Kroger has established itself as a cornerstone in American grocery shopping by focusing on customer satisfaction, community involvement, and innovative retailing. As America’s grocer, Kroger takes pride in its diverse teams who are passionate about food and committed to delivering outstanding service. The company’s mission, To Feed the Human Spirit,... Show More
Job Requirements
- Excellent customer service skills
- Any previous comparable experience preferred
- Ability to work cooperatively in a high-paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Ability to create a welcoming environment for customers
- Knowledge of product offerings to provide accurate information or suggestions
- Teamwork skills to collaborate with associates and achieve goals
- Ability to prepare beverages and use equipment as per company standards
- Competent in handling transactions
- Ability to handle product inventory and quality checks
- Strong communication skills to inform and assist customers
- Adherence to food safety regulations and company policies
- Ability to work in a fast-paced, sometimes stressful environment
- Conflict management skills
- Integrity and honesty in dealing with customers and business information
- Capability to follow directions and seek help when needed
- Sensitivity and support for diverse customer needs
- Flexibility to work different schedules
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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